Tiffany Ennis

• Managing/Overseeing the Following Departments:

-Production/Fulfillment/Distribution: Production, Weighing, Order Picking, Packaging & Shipping.

-Customer Support: Handling of all Customer Inquiries, Concerns, Tracking Issues etc.

-Payment Processing: Receiving/Depositing of all Incoming E-Transfer Payments.

-Inventory Receiving & Quality Control: Receiving of all Cannabis Flower, Concentrates, Edibles & Psilocybin Mushroom Products. Duties include weighing/counting cannabis/mushroom products for sale & entering data into website inventory. Responsible for Quality Control/Maintenance of all products.

-Website Processing/Development: Handling of all website processes OUTSIDE of IT & GD while working closely with all contractors to ensure projects, maintenance & implementations are properly & efficiently executed. Monitoring website performance & with the help of the IT contractor, troubleshooting and updating when/where required.

-Marketing & Collaborations: Handling of all current marketing on Instagram & Discord platforms including photos & content. Also working closely with GD & SEO contractors to ensure all projects & implementations are properly & efficiently executed.

-Payroll: Handling of employee payroll/documentation.

-Employee On-Boarding: Training of all team members in Production/Fulfillment/Shipping and creating all training manuals

• Ordering of all products & facility supplies while adhering to budget
• Multitasking between all departments daily
• Maintaining cleanliness & sanitization throughout the facility
• Maintaining efficiency & detail-orientation
• Checking in with team members on a regular basis to ensure needs are exceeded and any concerns are heard
• Constantly learning & researching on a daily basis

Managed/Oversaw the Payment Processing Department:

Duties included receiving/depositing all incoming etransfer payments & training a remote staff of 5 team-members within this dept. and eventually within the Customer Support dept.

Also worked closely with the company accountant to ensure that all account information documented correctly in Excel.

• On-Boarded, Trained & Managed a high-performing team, consistently achieving departmental goals and maintaining exceptional performance standards.
• Last six months of employment our team also started taking on Customer Support duties where I was also responsible for training team members and creating training manuals for this dept.
• Handled all team scheduling and payroll duties.
• Use of Microsoft Word and Excel, Microsoft Teams, Office 365 and other software tools to create documents and other communications.
• Oversaw daily operations to ensure high levels of productivity.
• Marketing and campaign planning with marketing dept.
• Proved successful working within tight deadlines and fast paced atmosphere.
• Led projects and analyzed data to identify opportunities for improvement.
• Reduced processing errors by conducting thorough audits and standards.

• Production/Fulfillment/Distribution: Production, Weighing, Order Picking, Packaging & Shipping of Cannabis Products.
• Inventory Receiving & Quality Control: Receiving of all Cannabis Flower, Concentrates & Edibles. Duties include weighing/counting cannabis products for sale & entering data into website inventory. Responsible for Quality Control/Maintenance of all products.
• Ordering of all products & facility supplies while adhering to budget.
• Multitasking between all departments daily.
• Maintaining cleanliness & sanitization throughout the facility.
• Maintaining efficiency & detail-orientation.
• Checking in with team members on a regular basis to ensure needs are exceeded and any concerns are heard.
• Constantly learning & researching on a daily basis.
• Trained team members on applicable policies.
• Immediately addressed logistical issues and applied
  remediation techniques.
• Developed criteria, application instructions, procedural manuals.
• Handled all product details and information on website.
• Handled day-to-day shipping and receiving overseeing more than 300 packages per day.
• Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
• Supervised team of 10 employees and oversaw all activities for 2000 square foot warehouse.
• Managed both inbound and outbound deliveries to verify orders were picked and shipped on time or swiftly and correctly placed into inventory.
• Led DC improvement initiatives to advance operational efficiencies and increase revenue.
• Managed scheduling and task delegation for all team members.
• Reviewed established business practices and improved processes to increase efficiencies and reduce expense without compromising customer service levels.