Tiffany Do
Garden Grove
Summary
Experienced Guest-Experience and Event Operations Professional with expertise in high-volume live events, including MLB games and concerts. Cybersecurity Professional focused on crowd management, guest safety, and event logistics, ensuring a secure and enjoyable environment for all attendees.
Overview
6
6
years of post-secondary education
2
2
years of professional experience
Work History
Event Usher / Catering Staff (Seasonal)
Candlelight Concerts
10.2024 - 01.2025
- Coordinated logistics for event-based live music series across multiple venues, ensuring seamless execution of all events
- Ushered guests at Candlelight Concerts, an event-based live music series, guiding attendees to seating and ensuring a smooth, organized guest experience
- Delivered front-facing hospitality and catering support, ensuring guest satisfaction while managing event logistics under time constraints
- Set up venue space for shows, including seating, staging, and event flow, and handled breakdown and cleanup to uphold venue standards
- Worked as part of a small event team to execute multiple show turnovers, requiring adaptability and attention to detail
Concessions Team Member
TEND
Angel Stadium
01.2023 - 07.2024
- Delivered fast, friendly service at concessions for TEND during live MLB games at Angel Stadium, effectively engaging high-volume crowds in a fast-paced environment.
- Maintained composure and efficiency during peak rushes (inning breaks, sellout crowds), accurately handling transactions and managing lines to enhance customer experience.
- Maintained composure and efficiency during peak rushes (inning breaks, sellout crowds), handling transactions accurately while managing lines
- Provided guest-facing service in a high-energy, entertainment-venue setting; comfortable with long shifts, standing, and outdoor stadium conditions
- Greeted patrons, answered questions, and resolved complaints to ensure positive guest experiences and uphold service standards.
- Provided customer service by greeting patrons, answering questions, and resolving complaints.
Education
Bachelor of Science - Cybersecurity
Western Governors University
Salt Lake City, UT 10.2023 - 08.2025
Bachelor of Arts - Liberal Studies
University of California, Riverside
Riverside, CA 10.2015 - 06.2019
Skills
- Event setup and teardown
- Event logistics
- Crowd management
- Guest protocols
- Safety procedures
- Customer service
- Guest and client satisfaction
- Issue resolution
- Conflict resolution
- Collaboration
- Security awareness
Additional Information
Available for full event dates, including training and setup/breakdown days.
Timeline
Event Usher / Catering Staff (Seasonal)
Candlelight Concerts
10.2024 - 01.2025
Bachelor of Science - Cybersecurity
Western Governors University
10.2023 - 08.2025
Concessions Team Member
TEND
01.2023 - 07.2024
Bachelor of Arts - Liberal Studies
University of California, Riverside
10.2015 - 06.2019