Tiffany deRosier
Lancaster
Summary
Service-oriented delivery professional with demonstrated record of road safety and clean driving history. Familiar with logging daily activities and communicating with the customer to ensure customer satisfaction and timely deliveries.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work History
Delivery Driver
Door Dash
Los Angeles
08.2022 - Current
- Delivered groceries to customers in a timely and efficient manner.
- Navigated routes using GPS for optimal delivery efficiency.
- Communicated with customers regarding delivery status and special requests.
- Maintained cleanliness and organization of delivery vehicle.
- Handled customer inquiries and resolved delivery issues promptly.
- Collaborated with team members to ensure seamless operations.
- Followed safety protocols during all delivery activities.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Transported and safely delivered items to prevent damage or loss.
- Navigated routes with relevant map programs and GPS systems.
- Received daily delivery instructions and route assignments from dispatch.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Handled merchandise in accordance with product handling standards.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Verified deliveries against shipping instructions prior to delivering to customers.
- Notified customers of delays to decrease calls to support.
- Cleaned interior and exterior of delivery vehicle at end of shift as needed.
Delivery Driver
Instacart
Los Angeles
11.2020 - Current
- Delivered groceries to customers in a timely and efficient manner.
- Navigated routes using GPS for optimal delivery efficiency.
- Communicated with customers regarding delivery status and special requests.
- Loaded and unloaded grocery items safely and accurately.
- Maintained cleanliness and organization of delivery vehicle.
- Handled customer inquiries and resolved delivery issues promptly.
- Collaborated with team members to ensure seamless operations.
- Followed safety protocols during all delivery activities.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Transported and safely delivered items to prevent damage or loss.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Received daily delivery instructions and route assignments from dispatch.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Verified deliveries against shipping instructions prior to delivering to customers.
- Notified customers of delays to decrease calls to support.
- Stayed up-to-date on changing local roads and construction areas that may affect routes.
Education
Licensed Esthetician - Esthetics
Western Beauty Institute
Lancaster, CA 02.2008 - 11.2009
Skills
- Route optimization
- Cargo handling
- Vehicle maintenance
- Delivery verification
- Safety compliance
- Client communication
- Time management
- Team collaboration
- Customer service recovery
- Problem solving
- Attention to detail
- Conflict resolution
- Map navigation
- Quality assurance
- GPS and route planning
- Heavy lifting
- Complex Problem-solving
- Weather adaptability
- Loading and unloading
- Problem-solving
Timeline
Delivery Driver
Door Dash
08.2022 - Current
Delivery Driver
Instacart
11.2020 - Current
Licensed Esthetician - Esthetics
Western Beauty Institute
02.2008 - 11.2009