Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tiffany Alvarez

Bakersfield

Summary

Friendly, reliable and guest-oriented individual with 7+ years of diverse experience working in food and beverage industry. Seeking an opportunity to expand my growth onto the upscale hospitality. My experience has given me the overall opportunity to perform proficient in many tasks.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Guest Service Agent

Shore Hotel
07.2024 - 07.2025
  • Greet guests warmly, provide check-in/check-out services, and handle reservations with efficiency.
  • Deliver personalized guest experiences by responding promptly to inquiries, requests, and complaints via phone, email, and in person.
  • Maintain accurate records and manage payments using property management systems.
  • Trained new employees in customer service and sales practices
  • Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
  • Collected room deposits, fees, and payments.
  • Coordinate with housekeeping, Engineering, and other departments to ensure seamless guest satisfaction.

Front Desk Agent

Holiday Inn Los Angeles Airport
01.2023 - 05.2024
  • Delivered a warm and professional first impression to all guests, ensuring a welcoming atmosphere upon arrival.
  • Handled financial transactions for room bookings and market purchases with accuracy and efficiency.
  • Maintained a strong customer-focused approach by anticipating and addressing guest needs and concerns.
  • Kept lobby and common areas clean, organized, and well-stocked to uphold brand and cleanliness standards.
  • Contributed to a collaborative and supportive team environment by reliably performing daily tasks and adapting to team needs and priorities.

Team Leader

Gravite
08.2019 - 12.2022
  • Maintained exceptional standards of food quality, presentation, and service to ensure a consistently outstanding guest experience.
  • Ensured full compliance with health, safety, and sanitation regulations, fostering a clean and safe working environment.
  • Managed inventory levels by conducting regular stock checks and coordinating with suppliers for timely, cost-effective replenishment.
  • Led and motivated a team in daily operations, promoting teamwork and accountability.
  • Provided hands-on training, coaching, and ongoing support to team members to uphold service standards and promote professional growth.
  • Monitored and evaluated team performance, offering constructive feedback and addressing areas for improvement.
  • Developed and implemented strategies to enhance operational efficiency, reduce waste, and increase productivity.
  • Responded to customer concerns and complaints with professionalism, resolving issues promptly to ensure satisfaction and retention.

Server

Tom's Watch Bar
10.2019 - 04.2020
  • Engage and create a welcome environment for guest
  • Familiarize guest with menu/daily specials and answer any questions
  • Upsell drinks or dessert items
  • Take drink and food orders accurately and communicate them to the kitchen
  • Present ordered food and drinks in an efficient and timely manner
  • Present bill and process cash/card payment

Catering Server

The District by Hannah An
10.2017 - 10.2019
  • Set up and broke down event spaces efficiently for a variety of occasions, ensuring all arrangements met client and company standards.
  • Maintained a clean, well-stocked, and professional service area throughout events.
  • Delivered attentive and detail-oriented service, anticipating and fulfilling client needs promptly.
  • Demonstrated general knowledge of event flow and food service, contributing to seamless event execution.
  • Maintained a professional and positive attitude, ensuring a high level of customer satisfaction.

Cafe Team Lead /Event Caterer

Tiato Kitchen and Venue Catering
08.2017 - 10.2019
  • Accurately took customer orders and processed transactions using the POS system in a fast-paced, high-volume environment.
  • Managed phone lines, coordinated to-go orders and deliveries, and ensured timely, accurate service.
  • Prepared a variety of beverages including pressed juices, smoothies, and specialty coffees.
  • Maintained a clean and organized work area in compliance with food safety standards.
  • Restocked refrigerators, shelves, and pastry displays to ensure consistent product availability.
  • Oversaw and guided team members through daily tasks, promoting efficiency and collaboration.
  • Conducted and logged routine food temperature checks and monitored fridge/freezer temperatures to meet safety regulations.
  • Collaborated with event planners to create seamless experiences for clients and guests.
  • Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
  • Set up and broke down kitchen for service.

Education

High School Diploma -

Los Angeles Technology Center
06.2017

Skills

  • Team building and supervision
  • Patience and composure
  • Team player mentality
  • Hospitality and service industry background
  • Fluent in Spanish
  • Strong work ethic
  • Attention to detail
  • Problem-solving

Certification

Servsafe Food Handlers, RBS Certificate

Timeline

Guest Service Agent

Shore Hotel
07.2024 - 07.2025

Front Desk Agent

Holiday Inn Los Angeles Airport
01.2023 - 05.2024

Server

Tom's Watch Bar
10.2019 - 04.2020

Team Leader

Gravite
08.2019 - 12.2022

Catering Server

The District by Hannah An
10.2017 - 10.2019

Cafe Team Lead /Event Caterer

Tiato Kitchen and Venue Catering
08.2017 - 10.2019

High School Diploma -

Los Angeles Technology Center

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Tiffany Alvarez