Tiffany Aldridge
Mountain Ranch
Summary
Customer Service Specialist recognized for efficiently completing tasks with high productivity. Possess in-depth knowledge of customer relationship management, conflict resolution, and effective communication strategies. Excel at active listening, empathy, and patience, which are crucial for success in this role. Committed to leveraging these skills to enhance customer satisfaction and loyalty.
Overview
4
4
years of professional experience
2006
2006
years of post-secondary education
Work History
Customer Service Expert
Ace Hardware
Mountain Ranch
08.2023 - 03.2026
- Assisted customers with product selection and provided expert recommendations.
- Resolved customer inquiries and complaints with effective communication techniques.
- Maintained store appearance and organized merchandise displays for easy access.
- Ordered home goods, gifts and wrapping essentials for the small town store.
- Ordered and set up holiday decor for the year.
- Helped assist supervisor with yearly ordering of spring and summer garden supplies and plants.
- Assisted team with nightly duties closing the store and keeping things organized.
- Trained new staff on customer service protocols and store procedures.
- Maintained up-to-date knowledge of company's products and services.
- Performed administrative duties such as filing documents, preparing reports.
- Developed and maintained positive relationships with customers through effective communication.
- Processed payments from customers using various payment methods.
- Tracked orders placed by customers to ensure timely delivery of goods and services.
Paraeducator, Special Education
Calaveras Unified School District
San Andreas
07.2022 - 06.2023
- Assisted teachers in developing individualized education plans for students with special needs.
- Supported students in daily activities, promoting social skills and independence.
- Implemented behavior management strategies to enhance classroom engagement.
- Assisted in the development and implementation of individualized education plans for students with special needs.
- Provided one-on-one instruction to students with disabilities, helping them learn basic literacy and numeracy skills.
- Supported students with personalized accommodations, extra assistance, and educational assessments.
- Escorted students to restroom cafeteria, outside to playground, and on field trips.
Education
Calaveras Hills High School
Milpitas, CASkills
- Product selection
- Customer relationship management
- Payment processing
- Visual merchandising
- Administrative support
- Problem solving
- Attention to detail
- Team collaboration
- Time management
- Empathy and patience
- Stock management
- Clerical support
- Warehousing functions
Timeline
Customer Service Expert
Ace Hardware
08.2023 - 03.2026
Paraeducator, Special Education
Calaveras Unified School District
07.2022 - 06.2023
Calaveras Hills High School