Tiffanie Ramirez
Los Angeles
Summary
Dynamic Service Desk Team Lead at The Home Depot Inc, adept at remote support and team management. Cultivated strong client relationships, enhancing customer loyalty through empathetic service. Proven ability to coach and mentor staff, driving team success and achieving operational goals in high-pressure environments. Passionate about fostering teamwork and open communication.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Service Desk Team Lead
The Home Depot Inc
12.2020 - Current
- Engaged in user support interactions via telephone, chat and email platforms.
- Diagnosed and resolved user system functionality issues to enable completion of desired operations.
- Addressed user customer service concerns and decided when to escalate problems to specialist team members.
- Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
- Promoted a positive work environment by fostering open communication and encouraging teamwork among staff members.
- Established clear expectations for team members through well-defined roles, responsibilities, and measurable goals.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Cosmetic Beauty Advisor
Sephora
10.2018 - 08.2019
- Stayed up-to-date on industry trends and product knowledge by attending regular training sessions and workshops.
- Helped achieve monthly sales goals by consistently meeting or exceeding personal targets set by management.
- Developed strong relationships with clients through attentive listening, empathy, and genuine care for their beauty concerns.
- Provided a safe and hygienic environment for clients by consistently sanitizing tools, surfaces, and products according to industry standards.
- Maintained a clean, organized, and visually appealing counter space to create a welcoming environment for customers.
- Offered make-up tips and popular tutorials in alignment with latest trends.
- Increased customer satisfaction by providing personalized beauty consultations and product recommendations.
Education
High School Diploma -
Schurr High School
820 N Wilcox Ave08-2016
Skills
- Remote support
- Guest communication
- Team management
- Coaching and mentoring
- Client relationship management
Certification
Fork lift Certification
Languages
English
Timeline
Service Desk Team Lead
The Home Depot Inc
12.2020 - Current
Cosmetic Beauty Advisor
Sephora
10.2018 - 08.2019
High School Diploma -
Schurr High School
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