Tiffanie-Amber Storms
SUDBURY,ON
Summary
Dedicated customer service professional with 11 years of experience. Demonstrates strong active listening and organizational skills while managing multiple tasks. Committed to fostering positive customer interactions and supporting team success. Bilingual in French and English.
Overview
2
2
years of post-secondary education
13
13
years of professional experience
Work History
Legal Administrative Assistant
Desmarais, Keenan LLP
Sudbury, Canada
04.2023 - Current
- Prepare and organize correspondence, memos, letters, legal documents and reports.
- Assist in the preparation of documents for real estate matters, family law matters, Wills and Powers of Attorney.
- Provide administrative support to lawyers in a fast-paced law firm.
- Manage lawyers' calendars and schedule meetings.
- Receive all new client inquiries and provide excellent customer service.
- Handle incoming phone calls, e-mails and mail promptly.
- Support and collaborate with other members of the legal team.
- Maintain confidentiality when handling client information and documents.
- Scan, photocopy and fax documents to ensure effective document management.
- Create spreadsheets to track file progress and deadlines.
- Assist in other roles within the firm, such as covering reception and running errands.
- Work independently with minimal supervision and guidance.
Cashier/Customer Service
Valu-Mart
Coniston, Canada
01.2014 - 05.2023
- Executed store opening and closing duties, balanced accounts, and prepared necessary paperwork to ensure smooth daily operations.
- Resolve customer complaints and provide excellent customer service.
- Trained new employees in cashiering procedures and addressed issues to enhance team readiness.
- Greeted customers and provided information on store products, policies, and services to support customer satisfaction.
Education
Adjointe Juridique - Administrative Legal Assistant
Collège Boréal
09.2021 - 04.2023
High school diploma -
Carrefour Options+
Skills
- Preparation of correspondence
- Document management
- Calendar management
- Customer service
- Problem solving
- Adaptability
- Ability to work under pressure
- Reliability
Timeline
Legal Administrative Assistant
Desmarais, Keenan LLP
04.2023 - Current
Adjointe Juridique - Administrative Legal Assistant
Collège Boréal
09.2021 - 04.2023
Cashier/Customer Service
Valu-Mart
01.2014 - 05.2023
High school diploma -
Carrefour Options+