Tiffani Thomas
West Hollywood
Summary
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Overview
10
10
years of professional experience
Work History
Pharmacy Technician
CVS Pharmacy
Los Angeles, CA
03.2025 - 05.2026
- Managed medication inventory to ensure accurate stock levels and minimize shortages.
- Processed prescriptions efficiently while adhering to regulatory guidelines and safety protocols.
- Assisted pharmacists in compounding medications, enhancing workflow efficiency.
- Trained new technicians on pharmacy operations and customer service standards.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Collected co-payments or full payments from customers.
Entertainment Service Provider
Various
Springfield, MO/Los Angeles, CA/Santa Ana, CA
11.2019 - 03.2025
- Managed and coordinated activities and events, ensuring smooth operations and a positive experiences for audiences and clients.
Delivery Driver
Pizza Hut
Springfield, MO
05.2019 - 11.2019
- Delivered orders efficiently, ensuring timely arrival and customer satisfaction.
- Maintained vehicle cleanliness and performed routine maintenance checks to ensure safety.
- Navigated delivery routes using GPS technology for optimal efficiency and reduced travel time.
- Communicated effectively with customers regarding order status, handling inquiries professionally.
- Managed cash transactions accurately while adhering to company procedures for financial accountability.
- Implemented strategies to streamline delivery processes, enhancing overall operational efficiency.
- Collaborated with team members to coordinate deliveries during peak hours, improving service reliability.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Verified accuracy of all deliveries against order forms.
- Expedited deliveries to meet customer deadlines and requirements.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Communicated effectively with customers to confirm order details and address concerns.
- Collaborated with restaurant staff to streamline order fulfillment processes.
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
Stock/Stylist Sales Associate
Windsor Fashions
Springfield, MO
08.2018 - 05.2019
- Provided personalized styling advice to enhance customer experience and satisfaction.
- Assisted in maintaining visual merchandising standards to drive product visibility and sales.
- Executed transaction processes efficiently, ensuring accuracy in cash handling and inventory management.
- Developed strong relationships with customers, fostering loyalty through exceptional service.
- Analyzed sales trends to support inventory replenishment decisions and seasonal promotions.
- Enhanced store sales by skillfully cross-selling and upselling related products to clients based on their needs and preferences.
- Worked closely with store management to set and achieve individual sales targets, contributing to overall team success.
- Connected and engaged with customers to understand styling needs.
- Maintained a clean, inviting store environment conducive to shopping by regularly tidying sales floor displays and dressing rooms.
- Embraced fashion and understood market trends to articulate in client interactions.
- Assisted clients in selecting outfits for special events, ensuring they looked and felt their best.
- Handled returns and exchanges professionally while adhering to company policies, ensuring customer satisfaction remained high.
- Supported sales floor, cash wrap and back of house to catalyze daily operations.
- Met or exceeded individual financial and credit goals while contributing to store's bottom line.
- Fostered inclusive environment to make customers feel welcomed.
- Resolved customer issues promptly, turning potential negative experiences into positive ones that fostered repeat business.
- Managed inventory effectively, maintaining an organized stockroom, which led to improved efficiency during busy periods.
- Increased revenue and sales through strategic merchandising, inventory selection and visual display techniques.
Chiropractic Assistant
Reiter Chiropractic
Bonne Terre, MO
05.2018 - 08.2018
- Assisted patients with appointment scheduling and follow-up care instructions.
- Supported chiropractic procedures by preparing treatment rooms and sterilizing equipment.
- Educated patients on therapeutic exercises and wellness strategies tailored to individual needs.
- Managed patient records manually.
- Monitored inventory of office supplies and clinic materials, ensuring availability for daily operations.
- Collaborated with chiropractors to ensure seamless patient flow during busy clinic hours.
- Provided excellent customer service, answering inquiries and addressing patient concerns promptly.
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
- Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.
- Maintained strict adherence to HIPAA regulations, protecting sensitive patient information and upholding confidentiality standards.
- Performed electric muscle stimulation, massage, and mechanical traction.
- Increased patient retention through exceptional customer service and follow-up communications.
Crew Member
McDonald's Restaurant
Troy, IL
12.2015 - 10.2017
- Delivered exceptional customer service by efficiently taking orders and addressing inquiries.
- Operated kitchen equipment and maintained cleanliness to comply with food safety standards.
- Collaborated with team members to ensure timely food preparation and order fulfillment.
- Implemented process improvements, contributing to faster service times during peak hours.
- Resolved customer complaints professionally, fostering a positive dining experience and loyalty.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bill and process various forms of payment.
- Stocked shelves to organize aisles in assigned department.
- Streamlined drive-thru operations, significantly reducing wait times for customers.
- Increased sales of promotional items by effectively communicating benefits and specials to customers.
- Streamlined communication between kitchen and front-of-house staff, ensuring timely order fulfillment.
- Increased customer satisfaction with prompt and accurate order taking.
Education
High School Diploma -
North County High School
Bonne Terre, MO05.2018
Skills
- Strong organization
- Customer service
- Punctual and reliable
- Problem-solving
- Multitasking Abilities
- Excellent communication
- Telephone and email etiquette
- Courteous and professional
Timeline
Pharmacy Technician
CVS Pharmacy
03.2025 - 05.2026
Entertainment Service Provider
Various
11.2019 - 03.2025
Delivery Driver
Pizza Hut
05.2019 - 11.2019
Stock/Stylist Sales Associate
Windsor Fashions
08.2018 - 05.2019
Chiropractic Assistant
Reiter Chiropractic
05.2018 - 08.2018
Crew Member
McDonald's Restaurant
12.2015 - 10.2017
High School Diploma -
North County High School