Austin Piché
Brampton,Canada
Summary
Client-focused Sales Manager with 4 years of experience leading large-scale product launches and promotions. Excels at optimizing customer service via team training and support. Successful in setting and meeting long-term goals through sales floor enhancements.
Overview
8
8
years of professional experience
Work History
Counter Sales
Noble
Mississauga, ON
06.2021 - Current
- Maintained strong business to business relations to cultivate trust and friendships with clients
- Consistently able to problem solve to ensure monthly margins of 40%-60%
- Facilitated direct purchasing from vendor to guarantee customer satisfaction
- Flexible communication style in order to best help our clientele
- Ensure efficient communications with multiple teams and individuals to allow best service for our clientele
- Ensured inventory levels where always maintained
- Developed strong new business relationships with potential vendors and suppliers
- Fostered a healthy work environment to help with employee happiness
- Endorsed products by making recommendations and promoting specials, increasing overall sales 40%.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Trained, coached and motivated 4-person team to achieve personal productivity and company goals and objectives.
- Operated cash register to accurately complete customer financial transactions.
General Manager
Vapemeet Inc.
Mississauga, ON
03.2016 - 05.2021
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Reduced corporate risk by managing shrink processes and controlling inventory levels.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Launched new, robust business management software system, resulting in improved operational insight and planning.
- Orchestrated successful promotional strategies, boosting revenue 47%.
Education
Bachelor of science - Kinesiology, Anatomy
Laurentian University
Greater Sudbury, ONSkills
- Meeting Sales Goals
- Adaptable and Flexible
- Information Updates
- Providing Feedback
- Excellent Written and Verbal Communication
- Technical Proficiency
- Strategic Planning
- Business Leadership
- Administrative Management
Languages
Bilingual in English and French
Timeline
Counter Sales
Noble
06.2021 - Current
General Manager
Vapemeet Inc.
03.2016 - 05.2021
Bachelor of science - Kinesiology, Anatomy
Laurentian University