Tiffani Newton
Edmonton,Alberta
Summary
Dynamic administrative professional with 5+ years of experience supporting sales, operations, and customer service functions in fast-paced environments. Proven ability to streamline workflows, coordinate cross-functional processes, and support HR initiatives. Proficient in ERP/CRM systems and Microsoft Office Suite, with a strong focus on accuracy, organization, and effective communication.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Aspen Custom Trailers
08.2024 - Current
- Managed Accounts Receivable functions, including invoicing, payment processing (EFT, cheque, credit card), account reconciliation, and collections follow-up
- Set up and maintained customer accounts in the ERP system and supported Accounts Payable as needed
- Prepared monthly statements and responded to customer billing inquiries in a timely manner
- Assisted with Zoho CRM for the sales team, ensuring accurate data management and pipeline tracking
- Prepared and managed sales documentation, including MSAs, NVIS/title documents, and cross-border compliance paperwork
- Coordinated cross-border logistics and documentation for shipments across Canada and the U.S.
- Processed sales orders, deposits, and final invoices, ensuring accuracy and alignment with project milestones
- Generated weekly commission reports and supported sales tracking processes
- Provided administrative support across departments, including scheduling, communication, and document preparation
- Supported HR and safety functions, including onboarding, phone screenings, COR compliance, and training coordination
Reception / Administrative Assistant
Edmonton Kenworth Ltd.
04.2021 - 08.2024
- Managed high-volume calls and directed communication across multiple departments in a fast-paced environment
- Coordinated travel arrangements for staff and management, ensuring efficient and timely planning
- Maintained organized filing systems and performed accurate data entry using internal systems (Fusion)
- Facilitated cross-department communication to improve workflow efficiency and operational coordination
- Built and maintained strong client relationships through professional and responsive service
- Supported the sales team by preparing quotes, updating customer data, and coordinating orders to enhance customer satisfaction
- Managed sales projects and supported digital marketing initiatives across platforms including Facebook, Instagram, and LinkedIn
- Processed purchase orders (POs) and ordered office supplies to support daily operations
- Balanced daily cash, including Clover transactions, ensuring accuracy and proper reconciliation
Reception / Front Desk (Motivator)
GoodLife Fitness Ltd.
12.2018 - 12.2023
- Oversaw front desk operations, facilitating smooth check-ins and membership processing
- Delivered excellent customer service to members and guests
- Addressed member concerns, fostering relationships to improve retention
- Led facility tours, highlighting programs to enhance member engagement
- Maintained a clean, organized, and welcoming environment
Education
High School Diploma -
J. Percy Page High School
01-2018
Business Administration Diploma -
Northern Alberta Institute of Technology (NAIT)
Skills
- Office Coordination & Administration
- Sales Administration & Support
- Customer Service & Front Desk Operations
- Document Preparation & Management
- Data Entry & ERP/CRM Systems
- Travel Coordination & Scheduling
- Employee Onboarding & HR Support
- Microsoft Office Suite (Excel, Word, Outlook)
- Time Management & Multitasking
- Team Collaboration & Cross-Functional Communication
- Workplace Safety & Compliance
Certification
- Joint Health & Safety Committee Representative (MHSA)
- Principles of Workplace Investigation (MHSA)
- WHMIS
- SiteDocs Safety Compliance Training
Timeline
Administrative Assistant
Aspen Custom Trailers
08.2024 - Current
Reception / Administrative Assistant
Edmonton Kenworth Ltd.
04.2021 - 08.2024
Reception / Front Desk (Motivator)
GoodLife Fitness Ltd.
12.2018 - 12.2023
High School Diploma -
J. Percy Page High School
Business Administration Diploma -
Northern Alberta Institute of Technology (NAIT)