Tiffaney Maracle
Deseronto,Ontario
Overview
14
14
years of professional experience
1
1
Certification
Work History
National Native Alcohol and Drug Abuse Prevention Worker
Mohawks of the Bay Of Quinte
, Canada
01.2023 - Current
- Provide client centered and trauma-informed care to First Nation adults with substance use and process addictions such as gaming and gambling.
- Collaborate with the larger multidisciplinary team and external agencies to create care plans, support client recovery, and advocate for clients.
- Utilize standardized assessments and evidence-based techniques that is delivered within an Indigenous framework and Harm Reduction model.
- Provide outreach, advocacy services, and community education on the Tyendinaga Mohawk Territory.
- Support recovery, provide relapse prevention and after-care services.
- Develop, promote, and support culturally based activities, programs and engagement events for clients, their families and the community, who are impacted by addiction and/or co-occurring disorders
- Maintain strict confidentiality, participate in reporting requirements, create budget submissions for community events and workshops, and maintain client files.
Medical Receptionist
Change Health Care Inc./OATC
, Canada
12.2011 - 12.2022
- Managed multiple competing responsibilites with excellent organizational skills.
- Answered multi-line telephone system including recording, relaying, and triaging incoming information.
- Contributed to the team environment by working closely with the interdisclinary team.
- Demonstrated interpersonal skills through active communication with external partners.
- Proven attention to detail through clerical duties (filing, faxing, and scanning documents), medical billing, and ordering medical office supplies.
- Updated and maintained medical databases with client information in a timely manner.
- Ensured strict patient confidentiality was maintained.
Pharmacy Assistant
Canadian Addictions Treatment Pharmacy
Kingston, Canada
08.2017 - 01.2020
- Supported pharamcological services by stocking, assembling, and distrbuting medications.
- Assisted health care providers and clients both in person and by phone, answered questions, and requests, and referred inquires to the pharmacist as needed.
- Protected clients by adhering to infection-control policies and procedures
- Maintained pharmacy inventory by assessing pharmaceutical stock, anticipating needed medications and supplies, and placing and expediting orders
- Completed and filed paper work including insurance billing
- Maintained strict client confidentiality
- Organized and skilled communicator with ability to manage multiple competing responsiblities including retail, administrative and documentation tasks.
- Client-focued problem solver leveraging critical thinkin skills and ability to work independely to problem solve issues
Education
Certified Indigenous Client Support Addictions Worker (In Progress) -
Indigenous Certification Board of Canada
Certification
- Crisis & Trauma Resource Institute - Borderline Personality Disorder: Understanding and Supporting
- Crisis & Trauma Resource Institute - Navigating Difficult Client Relationships
- Crisis & Trauma Resource Institute - Building Good Relations: Essential Counseling Skills
- Crisis & Trauma Resource Institute - ADHD
- The Centre for Addiction & Mental Health - Managing Alcohol Use Problems
- Thunderbird Partnership Foundation - Indigenous Perspectives on Trauma, Vicarious Trauma, and Wellness
- Thunderbird Partnership Foundation - Developing a Basket of Screening and Assessment Tools for Mental Wellness Workers
Timeline
National Native Alcohol and Drug Abuse Prevention Worker
Mohawks of the Bay Of Quinte
01.2023 - Current
Pharmacy Assistant
Canadian Addictions Treatment Pharmacy
08.2017 - 01.2020
Medical Receptionist
Change Health Care Inc./OATC
12.2011 - 12.2022
Certified Indigenous Client Support Addictions Worker (In Progress) -
Indigenous Certification Board of Canada
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