Tiffaney Gaona Carrillo
Long Beach
Summary
A seasoned Housekeeping Manager with a proven track record at Rolling Hills Country Club, excels in staff training and development, and guest relations, significantly enhancing member satisfaction. Expert in supply inventory management and fostering a culture of continuous improvement, I led a team to boost cleanliness scores, ensuring top-notch service and operational efficiency.
Overview
7
7
years of professional experience
Work History
Housekeeping Manager
Rolling Hills Country Club
02.2019 - Current
- Led a team of 4 housekeepers to maintain high standards of cleanliness and service in the facility.
- Managed team productivity and workflow to exceed quality standards.
- Improved overall cleanliness scores with thorough inspections and prompt corrective actions.
- Maintained high standards of cleanliness and orderliness, contributing to increased member and guest satisfaction.
- Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Reduced staff turnover by providing ongoing training, support, and mentorship to team members.
- Monitored staffing needs based on occupancy levels, adjusting schedules to optimize labor costs while maintaining service quality.
- Collaborated with other departments to coordinate special events and ensure seamless execution of services across all areas of the club
- Investigated customer complaints promptly, resolving issues to ensure positive member and guest experiences during their visits.
- Communicated repair needs to maintenance staff.
- Promoted safety by demonstrating proper operation and training staff on power equipment tools.
- Oversaw laundry operations, including sorting, washing, drying, and folding linens and uniforms to ensure cleanliness.
- Established strong relationships with vendors to negotiate favorable pricing on linens, amenities, and cleaning products.
- Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
Lead Custodian
Cal State Long Beach
Long Beach
06.2025 - 06.2026
- Supervised cleaning staff to maintain campus facilities and ensure sanitation standards.
- Developed cleaning schedules for classrooms, offices, and communal areas on campus.
- Trained new custodial staff on safety procedures and effective cleaning methods.
- Managed inventory of cleaning supplies and equipment to support operational needs.
- Inspected facilities regularly to identify maintenance issues and report them promptly.
- Performed daily custodial duties, including sweeping, mopping, dusting, and waxing floors; cleaning windows; emptying garbage cans; and restocking supplies.
School Custodian
Cal State Long Beach
Long Beach
02.2024 - 06.2025
- Cleaned and sanitized all classrooms, restrooms, hallways and other common areas in the school.
- Maintained cleanliness and sanitation of classrooms and common areas.
- Operated cleaning equipment including floor scrubbers and vacuums.
- Responded to maintenance requests from staff and students promptly.
- Notified supervisor of any maintenance needs identified while performing custodial duties.
- Checked and stocked inventory throughout facility to meet expected demands.
- Conducted routine inspections to identify cleaning needs and safety hazards.
- Collaborated with other staff to ensure a safe learning environment.
- Implemented proper waste disposal procedures throughout the campus facilities.
Education
High School Diploma -
Long Beach Poly High
Long BeachSkills
- Cleaning and sanitation
- Cleaning procedures
- Cleaning bathrooms
- Floor cleaning
- Sanitation compliance
- Chemical management
- Laundry management
- Inventory management
- Staff training
- Staff development
- Employee assessments
- Scheduling
- Employee Scheduling
- Staff planning
- Guest Relations
- Customer Service
- CRM
- Supervisory skills
- Work quality inspection
- Safety procedures
- Issue resolution
- Effective communication
- Staff Training
- Staff Training
Languages
Spanish
Timeline
Lead Custodian
Cal State Long Beach
06.2025 - 06.2026
School Custodian
Cal State Long Beach
02.2024 - 06.2025
Housekeeping Manager
Rolling Hills Country Club
02.2019 - Current
High School Diploma -
Long Beach Poly High