Summary
Overview
Work History
Education
Skills
Timeline
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Tierney Madison Guyette

Yucca Valley

Summary

Dynamic Executive Tree Consultant at ArborPro with a proven track record in enhancing customer satisfaction and driving business strategies. Skilled in operations management and client account management, I foster long-term relationships while implementing innovative solutions that elevate organizational performance. Recognized for exceptional interpersonal skills and a commitment to high-quality service delivery.

Overview

14
14
years of professional experience

Work History

Executive Tree Consultant

ArborPro
10.2020 - Current
  • Enhanced customer satisfaction by streamlining communication channels and improving response times.
  • Developed innovative solutions to complex problems, resulting in improved organizational performance.
  • Reviewed client concerns and new opportunities to drive business strategies.
  • Established long-term client relationships through consistent delivery of high-quality services.

Lead Server

Yard House
06.2018 - 03.2020
  • Managed high volume dining periods with effective time management and strong multitasking abilities.
  • Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
  • Supported other staff members during busy shifts by stepping in wherever needed to maintain smooth operations.
  • Implemented upselling techniques to boost average check size while still prioritizing guest satisfaction.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Developed strong rapport with regular customers, encouraging repeat business through genuine connection-building efforts.

Lead Server

Applebee's Neighborhood Grill & Bar
05.2013 - 09.2016
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.
  • Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Contributed to team success by consistently meeting or exceeding individual sales goals each month.
  • Coordinated large group reservations, ensuring seamless execution of special occasions.
  • Improved overall table turnover rate by efficiently completing tasks such as clearing dishes and resetting tables between parties.

Manager

Mom's Homemade Shipping
05.2011 - 07.2016
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Accomplished multiple tasks within established timeframes.
  • Cross-trained existing employees to maximize team agility and performance.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.

Education

High School Diploma -

Yucca Valley High School
Yucca Valley, CA

Skills

  • Interpersonal skills
  • Operations management
  • Executive support
  • Customer-oriented
  • Team leadership
  • Administrative skills
  • Client account management
  • Community engagement
  • Sales expertise

Timeline

Executive Tree Consultant

ArborPro
10.2020 - Current

Lead Server

Yard House
06.2018 - 03.2020

Lead Server

Applebee's Neighborhood Grill & Bar
05.2013 - 09.2016

Manager

Mom's Homemade Shipping
05.2011 - 07.2016

High School Diploma -

Yucca Valley High School

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Tierney Madison Guyette