Ti'era Payton
Inglewood
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
10
10
years of professional experience
Work History
Interational Turn Agent
Delta Air Lines, Inc
11.2024 - Current
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Piloted customer loyalty program, resulting in increased repeat business.
- Coordinated with cross-functional teams to ensure seamless service delivery.
RTSM( Real Time Staff Management)
Delta Air Lines, Inc
10.2020 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
PSA Red Coat
Delta Air Lines, Inc
09.2018 - 10.2020
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
Ticket Counter Agent
Delta Air Lines, Inc
09.2015 - 09.2018
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Education
Diploma -
Inglewood High School
Inglewood, CA01.2008
High School Diploma -
El Camino College
Torrance, CA06-2027
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Preferred College Of Nursing
Los Angeles, CA01.2013
Skills
- Time management
- Problem-solving
- Customer service
- Friendly, positive attitude
- Multitasking
- Teamwork and collaboration
- Computer skills
Timeline
Interational Turn Agent
Delta Air Lines, Inc
11.2024 - Current
RTSM( Real Time Staff Management)
Delta Air Lines, Inc
10.2020 - Current
PSA Red Coat
Delta Air Lines, Inc
09.2018 - 10.2020
Ticket Counter Agent
Delta Air Lines, Inc
09.2015 - 09.2018
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Preferred College Of Nursing
Diploma -
Inglewood High School
High School Diploma -
El Camino College
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