Tiera James

• Contact overdue customers through phone,email and/or letter.
• Analyze,enrich and track data. Fraud detection and analysis to ensure all rentals are within company guidelines.
• Work with HQ Departments and field operations team on solutions
• Set up case file and external repossession companies
• Review and act upon or coordinate written request for assistance

SR Fleet Planner

• Monitor and track of all shift activities (vehicles cleaned, vehicles moved, next day vehicle needs, etc.) Making sure once the vehicle is handed over to the customer the vehicle is presentable
• Fleet planning and dispatching for hourly, daily, and weekly forecast demand
• Coordinate vehicles transfers between branches in the area
• Ensure the effective process of all types of car rental transactions
• Communicate with both internal and external contacts
• Responsible for Inventory Management
• Perform other job duties as assigned to meet the business needs
• Train the department team on how to use the programs to get the day started as well as getting their day to day task done.
• Resolve any customer complaints/concerns . Making sure the customers leave happy

Customer service agent

• Welcome all customers as they arrive on the lot
• Ask about their experience with Sixt; recording feedback to improve future rental experience
• Make sure customers have all personal belongings from the vehicle
• Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report
• Use proper statement to determine if vehicle is being returned with full tank of gas
• Advise and review rental charges, providing an accurate receipt to the customer
• Provide information regarding transportation to the airport terminal
• Complete a service alert for any mechanical and or body damage communicated by the customers
• Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location
• Keep lot organized for ease of access and traffic flow
• Work in outdoor weather conditions including direct sunlight, rain, heat or cold
• Perform other job duties as assigned to meet the business needs

• Took orders for takeout and served food to the curbside guest
• Packed takeout orders for guest
• Host guest to their tables and did some assistance with the table servers with getting drinks or serving soup/salad

• Served food to the guest dining in as well as take out
• Assisted the bartenders with any thing they needed to make drinks for the customers
• Worked in the bar area making some Starbucks drinks to the guest who wanted coffee and any blended drinks

• Great customer service
• Set up merchandised displays to sell a product
• Work the pos system

• Make Daily and monthly sales
• Display great customer service
• Responsible for maintaining a clean and neat work space
• Work the pos system