Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tiera James

Gardena

Summary

Seeking a position where my customer service will be utilized and where I will be able to assist in the daily functioning of a company’s overall success as well as obtain a full time position in a company that will allow me to use my ability to work in a team environment as well as grow within the company physically and mentally

Overview

16
16
years of professional experience

Work History

Vehicle Recovery Specialist

Sixt Rental Car
01.2014 - Current
  • Contact overdue customers through phone,email and/or letter.
  • Analyze,enrich and track data. Fraud detection and analysis to ensure all rentals are within company guidelines.
  • Work with HQ Departments and field operations team on solutions
  • Set up case file and external repossession companies
  • Review and act upon or coordinate written request for assistance

SR Fleet Planner

  • Monitor and track of all shift activities (vehicles cleaned, vehicles moved, next day vehicle needs, etc.) Making sure once the vehicle is handed over to the customer the vehicle is presentable
  • Fleet planning and dispatching for hourly, daily, and weekly forecast demand
  • Coordinate vehicles transfers between branches in the area
  • Ensure the effective process of all types of car rental transactions
  • Communicate with both internal and external contacts
  • Responsible for Inventory Management
  • Perform other job duties as assigned to meet the business needs
  • Train the department team on how to use the programs to get the day started as well as getting their day to day task done.
  • Resolve any customer complaints/concerns . Making sure the customers leave happy

Customer service agent

  • Welcome all customers as they arrive on the lot
  • Ask about their experience with Sixt; recording feedback to improve future rental experience
  • Make sure customers have all personal belongings from the vehicle
  • Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report
  • Use proper statement to determine if vehicle is being returned with full tank of gas
  • Advise and review rental charges, providing an accurate receipt to the customer
  • Provide information regarding transportation to the airport terminal
  • Complete a service alert for any mechanical and or body damage communicated by the customers
  • Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location
  • Keep lot organized for ease of access and traffic flow
  • Work in outdoor weather conditions including direct sunlight, rain, heat or cold
  • Perform other job duties as assigned to meet the business needs

Server/Host

Olive Garden
01.2020 - 01.2021
  • Took orders for takeout and served food to the curbside guest
  • Packed takeout orders for guest
  • Host guest to their tables and did some assistance with the table servers with getting drinks or serving soup/salad

Server

Proud Bird
Los Angeles, CA
04.2017 - 09.2018
  • Served food to the guest dining in as well as take out
  • Assisted the bartenders with any thing they needed to make drinks for the customers
  • Worked in the bar area making some Starbucks drinks to the guest who wanted coffee and any blended drinks

Anna’s Linens
01.2012 - 01.2014
  • Great customer service
  • Set up merchandised displays to sell a product
  • Work the pos system

Sales Associate

RadioShack
01.2010 - 01.2012
  • Make Daily and monthly sales
  • Display great customer service
  • Responsible for maintaining a clean and neat work space
  • Work the pos system

Education

High School -

Gardena Senior High School
Gardena, CA
01.2010

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El Camino College
Torrance, CA
01.2014

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Los Angeles Southwest College
Los Angeles, CA
01.2011

Skills

  • Excellent communication that will help me communicate with customers and workers
  • Proficient with computer
  • Computer skills : Proficient with
  • Microsoft Word
  • Power point
  • Excel
  • Word document

Timeline

Server/Host

Olive Garden
01.2020 - 01.2021

Server

Proud Bird
04.2017 - 09.2018

Vehicle Recovery Specialist

Sixt Rental Car
01.2014 - Current

Anna’s Linens
01.2012 - 01.2014

Sales Associate

RadioShack
01.2010 - 01.2012

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El Camino College

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Los Angeles Southwest College

High School -

Gardena Senior High School
Tiera James