Summary
Overview
Work History
Education
Skills
Languages
Timeline
BusinessAnalyst

Tieny Ho

Date entry
Mount Albert,ON

Summary

Accomplished Team Leader at Redtag.ca, adept in team supervision and client support, enhancing productivity and customer satisfaction. Leveraged problem-solving and teamwork to exceed quality standards, achieving significant improvements in team performance. Expert in coaching, with a proven track record in sales and quality improvement, ensuring optimal service delivery and client relationship management.

Overview

14
14
years of professional experience

Work History

Team Leader

Redtag.ca
05.2009 - 08.2014
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.

Ticketing Agent

Zen Travels
09.2005 - 04.2009
  • Maintained accurate records of transactions, ensuring accountability in all financial exchanges.
  • Sold, printed, and issued tickets to guests.
  • Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
  • Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
  • Reviewed tickets, identification, and passports to verify traveler identity.
  • Collaborated with passengers and travel agents to resolve booking issues, correct fares, and clarify rules.
  • Sold [Type] tickets to customers and assisted with trip planning through scheduling, pricing and identifying best transportation routes.

Travel Consultant

Royal Scenic Travel
05.2000 - 08.2005
  • Built strong relationships with clients through exceptional communication and personalized service.
  • Organized trips for individual, family and business travelers.
  • Worked closely with clients to understand unique needs and meet specific travel desires.
  • Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
  • Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
  • Assisted clients in navigating visa requirements and other travel documentation, minimizing potential issues during their trips.
  • Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.

Education

Undergraduate - Accounting

Sheridan College
Oakville, ON
04.2000

Skills

  • Teamwork and Collaboration
  • Problem-Solving
  • Attention to Detail
  • Team motivation
  • Team Supervision
  • Coaching and Mentoring
  • Quality Improvement
  • Client Support
  • Sales expertise

Languages

English
Full Professional
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Full Professional
Japanese
Elementary

Timeline

Team Leader

Redtag.ca
05.2009 - 08.2014

Ticketing Agent

Zen Travels
09.2005 - 04.2009

Travel Consultant

Royal Scenic Travel
05.2000 - 08.2005

Undergraduate - Accounting

Sheridan College

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Tieny HoDate entry