Tien Tran
Nepean,ON
Summary
An active, hard-working, and motivated Advertising and Marketing Communication's student, willing to learn more from Canadian companies as well as contribute to the International market.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Nail Technician
DK Nails Spa
Ottawa
01.2023 - Current
- Meet and greet with clients.
- Answer phone calls, social media messages, and schedule appointments as necessary.
- Drive sales up to 25% in June 2024 through the services advisory and promotion program (10% off for Students this summer).
- Providing clients with excellent service and managing their needs effectively.
- Take photos, edit, and post the new nail set on the salon’s social media page.
- Educated clients on proper nail care maintenance, helping them extend the life of their treatments between appointments.
- Kept tidy and organized area to comply with cleanliness standards.
- Registered customer information on DashBooking to enable tracking history and maintain accurate records.
Server
Dejavu Coffee
Hue, Viet Nam
01.2021 - 01.2022
- Meet and greet with clients.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Serve clients in a polite and professionals manner.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Served desserts and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly area for an enjoyable guest experience.
Sales Associate
Apricot Store
Hue, Viet Nam
01.2019 - 01.2021
- Assist customers, locate merchandise efficiently.
- Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration.
- Gain loyalty by educating customers about the store’s loyalty program.
- Consulting customer’s queries on the social media chat box.
- Managed returns, exchanges and refunds in accordance with store policy.
- Drive sales floor, fitting room, check out, offering promotion program for customer.
- Respect the store’s policy, maintain a positive work environment, communicate efficiently with coworkers.
English Tutor
Sharee Academy
Hue, Viet Nam
01.2019 - 04.2020
- Enhanced students' speaking skills by implementing interactive and engaging lesson plans.
- Practice and correct the students common mistakes while speaking parts 2 and 3 of the IELTS.
- Increased student confidence in spoken English through consistent practice and constructive feedback during conversational exercises.
- Evaluated student performance, identified improvement areas, and set tasks to aid goal achievement.
- Supported teacher instruction, thoroughly discussing concepts, and designing custom practice questions.
- Teaching through TED-ed video and practice in pairs to engage students and enhance learning.
Education
Advanced Diploma - Advertising And Marketing Communication Management
Algonquin College
Ottawa, ON04.2025
High School Diploma -
Bui Thi Xuan High School
01.2019
Skills
- Customer Service
- Organizational and time management skills
- Problem-solving skills
- Appointment management
- Team Collaboration
- Client consultation
- Inventory controls
- Sales proficiency
- Attention to Detail
- Active Listening
- Relationship Building
- Strong Work Ethic
Certification
- Hootsuite Digital Platforms Certification, 02/13/2024
- Google Ads Search Certification, 03/25/2024
Additional Information
Teamwork, Take direction and adapt in a team setting, Collaborate with individuals from various departments, Keep continuous and efficient communication among different teams, Problem-solving, Flexible in approach and being able to adapt to new situations and problems., Resolving customer request, Fast react, calm and quickly adapt to the situations, Time management, Set up schedule proficiency, Divide suitable time for important events, Well-organised time with deadlines, Learning skill, Be active in learning new software, Welcome constructive feedback and trust in lifelong learning
Personal Qualifications
- English, Intermediate
- Vietnamese, Fluent
- French, Beginner
Languages
English
Professional Working
French
Limited Working
Vietnamese
Native or Bilingual
Timeline
Nail Technician
DK Nails Spa
01.2023 - Current
Server
Dejavu Coffee
01.2021 - 01.2022
English Tutor
Sharee Academy
01.2019 - 04.2020
Sales Associate
Apricot Store
01.2019 - 01.2021
Advanced Diploma - Advertising And Marketing Communication Management
Algonquin College
High School Diploma -
Bui Thi Xuan High School