TIEN NGO
Markham,Canada
Summary
A hardworking and highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value. Excellent communication, interpersonal, and organizational skills. Seeking opportunities to utilize these strengths in completing tasks. Reliable with a strong work ethic and ability to quickly adapt to new tasks and environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Lead Nail Technician
NAILFUEL
04.2019 - Current
- Implemented cost-saving initiatives to reduce overhead expenses without compromising service quality
- Performed sterilization procedures to maintain safety standards for clients and staff members
- Ensured compliance with local health regulations regarding sanitization practices in the work area
- Conducted training sessions for employees on the latest trends in nail care services
- Developed a loyal client base through excellent communication skills and professionalism
- Developed strategies for increasing customer retention rates by introducing loyalty programs
- Provided exceptional customer service to prioritize client satisfaction
Business Owner
VELVET NAIL SALON
08.2014 - 04.2019
- Managed the daily operations related to customer service, inventory management, and marketing
- Negotiated contracts and agreements with business partners, vendors, and customers
- Established and maintained business relationships with local suppliers to boost business
- Oversaw staff by hiring and terminating, creating schedules, and tracking payroll
- Successfully managed and developed a team of10 employees, utilizing excellent communication skills and problem-solving capabilities
- Prepared staff work schedules and assigned specific duties
- Performed detailed financial analyses to identify and address areas of potential concern
Education
Associate in Arts (A.A.) - Legal Office Administration
Mohawk College
Hamilton, OntarioSkills
- Excellent Communication
- Reliability
- Appointment Scheduling
- Customer Service
- Team Collaboration
- Financial Administration
- Salon safety procedures
- Gel polish application
- Acrylic nail extensions
- Nail preparation
- Manicure
- Nail designs
Certification
- Certificate in Entrepreneur
- Business Owner License
Languages
English
Full Professional
Vietnamese
Full Professional
Timeline
Lead Nail Technician
NAILFUEL
04.2019 - Current
Business Owner
VELVET NAIL SALON
08.2014 - 04.2019
Associate in Arts (A.A.) - Legal Office Administration
Mohawk College
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