Summary
Overview
Work History
Education
Skills
Timeline
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Tien Hoang

Toronto,ON

Summary

Driven Sales Associate with comprehensive experience in customer engagement, product knowledge, and inventory management. Display strong interpersonal skills coupled with the ability to handle customer complaints effectively. Demonstrated success in fostering customer relationships, growing sales revenues and contributing positively to team dynamics.

Overview

3
3
years of professional experience

Work History

Sale Associate

ZARA
06.2023 - 09.2023
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Tracked sales performance metrics to identify trends in market place.
  • Handled customer complaints in a professional manner.
  • Assisted customers with product selection, sizing and styling.
  • Upsold additional items based on customer interests and needs.

Sales Associate

Ha Hong Kong
Hanoi
11.2021 - 05.2022
  • Generated 15% increase in revenue within two months, surpassing previous records through personal social media promotion with friends and family using Facebook and Instagram.
  • Worked closely with the owner to identify new suppliers, resulting in a 10% reduction in procurement costs while maintaining product quality.
  • Optimized store layout and product placement to enhance visual appeal, resulting in an increase in customer engagement.

Owner

Self-Employed
Hanoi
01.2021 - 02.2022
  • Capital put into store was about CAD 666.67, bringing in about CAD 833.33.
  • Directly sourcing goods from China and importing them to Vietnam through a third party.
  • Created logos, designed pages, consulted customers, packaged, and delivered to customers.
  • Increased sales and found leads through Instagram's advertising service.

Education

BBA - Marketing

Toronto Metropolitan University
09-2026

Skills

  • Product Sales
  • Sales Development
  • Order Processing
  • Inventory Control
  • Promotional support
  • Upselling
  • Business Development
  • Multi-tasking strength

Timeline

Sale Associate

ZARA
06.2023 - 09.2023

Sales Associate

Ha Hong Kong
11.2021 - 05.2022

Owner

Self-Employed
01.2021 - 02.2022

BBA - Marketing

Toronto Metropolitan University

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