Tiej Dapp (she/her)

Manage direct reports including:

• 75 Legal Assistants
• 13 Billing Clerks
• 8-10 Floats

Responsibilities include:

• Compensation and performance reviews;
• Non-legal recruitment;
• Benefits, specifically long-term disability, pregnancy leave and return-to-work process;
• Managing complex performance issues;
• Partner bonus and compensation.

Projects include:

• Creating Legal Administrative Assistant technical and core competencies scale;
• Creating master instruction manual for Billing Clerks, documenting processes and procedures for individual practice groups; and
• The updated Onboarding Manual for non-legal new hires joining the firm.

• Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
• Liaised with HR and payroll to coordinate and manage employee leaves of absence.
• Enforced company policy and procedures relating to human resources activity.
• Implemented, explained and administered medical insurance, disability and parental leave.
• Manage all return-to-work and duty-to-accommodate cases.
• Developed and built internal and external relationships with employees, partners and department managers to improve the delivery of HR services.
• Met with staff to resolve difficult situations related to performance and conflict management.
• Managed the transition from one HRIS to another, including research, demonstration meetings, testing, information transfer, slow-roll-out and more.

• Supported HR functions with an emphasis on record keeping, data entry and general HR tasks.
• Maintained human resources information system and kept employee e-files up to date and accurate.
• Assisted with the recruitment process by posting job ads, filtering applications, scheduling interviews, and drafting offer letters.
• Completed background and reference checks to facilitate the hiring and onboarding of employees.
• Reviewed human resources paperwork for accuracy and completeness.
• Approved vacation and assigned float coverage.
• Managed the conversion of the firm benefits plan from one carrier to another.

• Created and completed personnel action forms for hires, terminations, and title changes.
• Set up orientations and initial training for new employees.
• Managed monthly, weekly and daily vacation and absentee requests.
• Responsible for scanning, filing, physical employee folders and maintaining office organization.

• Maintained and coordinated over 150 residential and commercial transactions monthly.
• Reviewed purchase and sale contracts for signatures, initials, subject removals and late deposits.
• As a signing officer, processed cheques, maintained trust accounts, GIC and wire transfers.
• Managed recruitment of new staff and subsequent training for administrative roles.

• Attended to all IPOs, New Issues, Buy-Ins and settlements.
• Key in all 'buy' and 'sell' trade tickets.
• Purchased and reconciled all GICs daily.
• Improved GIC recordkeeping accuracy by creating, updating and managing the reconciliation process.
• Attended to spot audit bank reconciliations of thousands of certificates.

• Maintained an 18 line switchboard for over 200 realtors.
• Greeted incoming visitors and realtors professionally and provided friendly, knowledgeable assistance.
• Monitored office operations, maintained supplies, and attended to the day-to-day workings of a busy real estate environment.
• Promoted to Executive Assisting for office manager/owner, responsible for their daily practice as well as the front end of the business.