Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tiauna Toich

North York,Canada

Overview

6
6
years of professional experience
1
1
Certification

Work History

Crew Member

McDonald's
Toronto, ON
09.2023 - Current
  • Efficiently take customer orders and handle payments with a friendly demeanour.
  • Promote daily specials and assist customers with menu selections.
  • Prepare drinks, fries, baked goods, and frozen desserts with care and accuracy.
  • Assemble and package orders for dine-in, take-out, and delivery.
  • Restock stations throughout shifts to support continuous service.
  • Maintain cleanliness and uphold food safety standards for team and guest safety.

Host

Montanna's
Toronto, ON
04.2022 - 08.2023
  • Greeted and seated guests promptly, with warmth and professionalism, ensuring a welcoming atmosphere.
  • Provided menus to customers and answered questions regarding menu items.
  • Managed waitlists and reservations accurately and efficiently.
  • Maintained clean and organized front desk and dining areas to enhance overall guest experience.
  • Communicated accurate wait times, addressing guest concerns during peak hours for optimal satisfaction.
  • Coordinated with servers, bussers, and management to streamline table turns and maximize seating efficiency.
  • Ensured compliance with health and safety regulations at all times.

Team Member

Tim Hortons
Toronto, ON
09.2019 - 08.2022
  • Prepared a wide range of coffee, tea, and specialty drinks during high-volume shifts.
  • Managed storefront and drive-thru operations efficiently and courteously.
  • Handled order processing and payments while maintaining excellent customer service.
  • Followed strict food safety procedures, and maintained a clean environment.
  • Resolved customer concerns quickly and professionally, using strong communication skills.
  • Answered phone calls regarding inquiries about products or services.

Education

Business Administration - Marketing

George Brown College
Toronto, ON
07-2027

Ontario Secondary School Diploma -

Newtonbrook Secondary School
Toronto, ON
05-2022

Skills

  • POS system
  • OpenTable
  • Communication
  • Customer engagement
  • Team collaboration
  • Multitasking
  • Numeracy
  • Time management
  • Task prioritization
  • Conflict resolution
  • Problem-solving
  • Adaptable
  • Safe food handling
  • Alcoholic beverage regulation

Certification

  • Smart Serve Ontario
  • WHMIS
  • Ministry of Labour: Health & Safety Awareness in 4 Steps

Timeline

Crew Member

McDonald's
09.2023 - Current

Host

Montanna's
04.2022 - 08.2023

Team Member

Tim Hortons
09.2019 - 08.2022

Business Administration - Marketing

George Brown College

Ontario Secondary School Diploma -

Newtonbrook Secondary School

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Tiauna Toich