Tiauna Toich
North York,Canada
Overview
6
6
years of professional experience
1
1
Certification
Work History
Crew Member
McDonald's
Toronto, ON
09.2023 - Current
- Efficiently take customer orders and handle payments with a friendly demeanour.
- Promote daily specials and assist customers with menu selections.
- Prepare drinks, fries, baked goods, and frozen desserts with care and accuracy.
- Assemble and package orders for dine-in, take-out, and delivery.
- Restock stations throughout shifts to support continuous service.
- Maintain cleanliness and uphold food safety standards for team and guest safety.
Host
Montanna's
Toronto, ON
04.2022 - 08.2023
- Greeted and seated guests promptly, with warmth and professionalism, ensuring a welcoming atmosphere.
- Provided menus to customers and answered questions regarding menu items.
- Managed waitlists and reservations accurately and efficiently.
- Maintained clean and organized front desk and dining areas to enhance overall guest experience.
- Communicated accurate wait times, addressing guest concerns during peak hours for optimal satisfaction.
- Coordinated with servers, bussers, and management to streamline table turns and maximize seating efficiency.
- Ensured compliance with health and safety regulations at all times.
Team Member
Tim Hortons
Toronto, ON
09.2019 - 08.2022
- Prepared a wide range of coffee, tea, and specialty drinks during high-volume shifts.
- Managed storefront and drive-thru operations efficiently and courteously.
- Handled order processing and payments while maintaining excellent customer service.
- Followed strict food safety procedures, and maintained a clean environment.
- Resolved customer concerns quickly and professionally, using strong communication skills.
- Answered phone calls regarding inquiries about products or services.
Education
Business Administration - Marketing
George Brown College
Toronto, ON07-2027
Ontario Secondary School Diploma -
Newtonbrook Secondary School
Toronto, ON05-2022
Skills
- POS system
- OpenTable
- Communication
- Customer engagement
- Team collaboration
- Multitasking
- Numeracy
- Time management
- Task prioritization
- Conflict resolution
- Problem-solving
- Adaptable
- Safe food handling
- Alcoholic beverage regulation
Certification
- Smart Serve Ontario
- WHMIS
- Ministry of Labour: Health & Safety Awareness in 4 Steps
Timeline
Crew Member
McDonald's
09.2023 - Current
Host
Montanna's
04.2022 - 08.2023
Team Member
Tim Hortons
09.2019 - 08.2022
Business Administration - Marketing
George Brown College
Ontario Secondary School Diploma -
Newtonbrook Secondary School