Overview
Work History
Skills
Timeline
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Tiarra Galvan

Santa Cruz

Overview

25
25
years of professional experience

Work History

Lead Financial Service Officer

Bay Federal Credit Union
Santa Cruz
01.2015 - 04.2025
  • Identified opportunities for cross-selling additional products and service
  • Delivered exemplary service to customers to drive strong account growth from day one.
  • Conducted credit checks for potential borrowers as needed.
  • Executed wire transfers of funds in compliance with banking best practices.
  • Prepared bank deposits, general ledger postings and statements.
  • Reviewed documents for accuracy and completeness to ensure compliance with banking regulations.
  • Trained new employees on proper use of bank systems and procedures related to branch operations.
  • As the lead, I trained and stayed up to date with compliance to ensure all the other Financial Officers were up to date with all of the policies and procedures. Bay Federal was new to business lending. I was the lead in business accounts and business lending. One of my biggest strengths was being one of the top financial officers in the credit union.

Bartender

Vino Cruz
Soquel
07.2018 - 07.2023
  • Greeted frequent visitors by name and explained new promotions.
  • Processed payments accurately and efficiently with POS system.
  • Effectively multitasked within fast-paced environment.
  • Studied industry trends to inform planning of bar menu and development of new drink recipes.
  • Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.

Bartender

Margaritaville
Capitola
03.2016 - 07.2023
  • Effectively multitasked within fast-paced environment.
  • Studied industry trends to inform planning of bar menu and development of new drink recipes.
  • Kept track of all orders made by customers and communicated them promptly to kitchen staff.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Developed good working relationships with fellow employees through effective communication.
  • Remained calm and poised during busy periods, promoting great customer service to guests.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.

Lead Emergency Dispatcher

First Alarm Security
Aptos
01.2000 - 10.2014
  • Maintained team compliance with professionalism guidelines and security team standards.
  • Implemented an incident response process to ensure timely resolution of security issues.
  • Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
  • Reported security breaches to police or fire departments or other municipal agencies when facility required intervention to protect worker safety.
  • Monitored alarms and activity on panels, doors and gates throughout facility to detect threats to worker safety and prevent or address improper access to secured areas by unauthorized parties.
  • Provided training and guidance to staff on monitoring processes and procedures.
  • Maintained and operated surveillance equipment.
  • Watched live footage of cameras showing gates around facility perimeter to identify vehicles or individuals attempting to gain access at improper points of entry, reporting to guards outside.

Skills

  • Customer service
  • Regulatory compliance
  • Credit analysis
  • Financial reporting
  • Account management
  • Data entry

Timeline

Bartender

Vino Cruz
07.2018 - 07.2023

Bartender

Margaritaville
03.2016 - 07.2023

Lead Financial Service Officer

Bay Federal Credit Union
01.2015 - 04.2025

Lead Emergency Dispatcher

First Alarm Security
01.2000 - 10.2014

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Tiarra Galvan