Tiarra Chisolm
Carson,CA
Summary
Dynamic customer service professional with a proven track record at See's Candies, excelling in complaint resolution and enhancing guest experiences. Skilled in Google Workspace and adept at maintaining meticulous records, I thrive in fast-paced environments, delivering empathetic support and fostering strong relationships to achieve shared objectives.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
See's Candies
11.2024 - 12.2024
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Implemented and developed customer service training processes.
- Responded proactively and positively to rapid change.
- Averaged around 25-30 Incoming calls per day
Cruise Guest Services & Transportation Associate
Metro Shore Services
06.2023 - 12.2024
- Provided accurate, friendly, and informative responses to guest inquiries, ensuring a smooth and welcoming cruise terminal experience.
- Participated in daily briefings to stay updated on sailing schedules, guest logistics, and destination details, ensuring seamless coordination with the day’s team.
- Delivered high-level customer service with empathy and enthusiasm, adapting tone and demeanor to meet guests' emotional needs in various situations.
- Proactively offered airport transfer services to customers who had not initially purchased them, enhancing their travel experience
Guest Experience Representative
Contemporary Services Corporation.
06.2017 - 04.2023
- Handled customer complaints to satisfy and retain guests.
- Maintained accurate and up-to-date records of guest information.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Facilitated and coordinated transportation services for guests.
- Reduced wait times during high-traffic periods, while delivering excellent customer service to attendees.
Education
Bachelor of Science - Marketing
California State University, Dominguez Hills
Carson, CA05-2022
Associate of Science - Business Administration
El Camino College
Torrance, CA06-2018
Skills
- Google Workspace
- Microsoft 365
- Business development understanding
- Complaint resolution
- Research
- Attention to detail
- Customer service
Timeline
Customer Service Representative
See's Candies
11.2024 - 12.2024
Cruise Guest Services & Transportation Associate
Metro Shore Services
06.2023 - 12.2024
Guest Experience Representative
Contemporary Services Corporation.
06.2017 - 04.2023
Bachelor of Science - Marketing
California State University, Dominguez Hills
Associate of Science - Business Administration
El Camino College
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