Tiara Rose Tufford-Green
Twentynine Palms
Summary
Dynamic sales expert poised for leadership roles, with a proven track record of driving revenue growth and enhancing client relationships. Strong commitment to team collaboration and results-oriented strategies, leveraging adaptability, strategic planning, and effective communication skills. Renowned for expertise in market analysis, lead generation, and negotiation, consistently increasing productivity and customer satisfaction in retail environments. Dedicated to optimizing operational procedures while maximizing employee talent to achieve organizational goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales Manager
Marine Corps Community Services
Twentynine Palms, CA
09.2023 - Current
- Managed customer accounts and customer relationships.
- Established relationships with key customers, providing personalized service and support.
- Provided coaching and feedback to staff on an ongoing basis in order to improve job performance.
- Analyzed sales data to identify trends and make recommendations for improvement.
- Conducted regular training sessions with sales team members to ensure effective sales techniques were used.
- Managed a team of 10+ sales representatives across multiple markets.
- Implemented customer loyalty programs to increase customer retention.
- Maintained up-to-date knowledge of industry developments through research activities and networking events.
- Managed sales team to consistently achieve growth and hit sales targets.
- Provided guidance and mentorship for junior-level staff members.
- Developed and implemented strategic sales plans to enhance community engagement.
- Led training sessions for staff on customer service best practices and sales techniques.
- Analyzed market trends to identify opportunities for business growth and service enhancement.
- Managed inventory levels, ensuring availability of popular products while minimizing excess stock.
- Increased sales revenue by developing and implementing effective sales strategies.
Retail Store Manager
Marine Corps Community Services
Twentynine Palms, CA
01.2021 - 09.2023
- Monitored inventory, cash and payroll processes to keep location running smoothly.
- Maintain 1% annual inventory shrinkage.
- Maintain standard 4% net profit versus budget.
- Annual inventory was .001%.
- Overseeing combined net worth 10 million dollar store(s).
- Fuel station(s) combined net worth of 30 million dollars.
- Managed visual merchandising, maintaining standards and elevating customer experience.
- Improved profitability by executing daily, weekly and monthly floor plan changes.
- Oversaw retail operations to ensure all stations were operating efficiently and maintaining customer service standards.
- Maintained store staff by recruiting, orienting and training employees.
- Supported retail associates to drive quality performance and experiences for guests.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Met or exceeded fiscal sales goals, maximizing operating budgets.
- Effectively managed inventory controls and re-orders within budget guidelines.
- Prepared staff work schedules and assigned team members to specific duties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Implemented successful business strategies to increase revenue and target new markets.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Assisted with performing safety checks on pumps, hoses, valves and fittings.
- Utilized hoses, nozzles and fittings to safely fill tanks of various sizes.
- Completed paperwork and documentation accurately and thoroughly.
- Adhered to company safety procedures, OSHA requirements CUPA, and DOT regulations.
- Activated fuel pumps to fill vehicle tanks with gasoline or diesel fuel to specified levels.
- Prepared daily records of gas sales, both profit to gallons sold daily.
- Leads daily operations of C&E Marine Mart.
- Opening and closing the store.
- Receiving and ordering products.
- Navigating Cognos, connexions, crossroads, and manager desktop.
- Identifies and reduces all risks of loss and/or theft.
- Receiving of products.
- Supervises all sales and merchant activities throughout the assigned Marine Mart.
- Works with the Senior Marine Mart Manager to ensure proper scheduling, staffing coverage.
- Training of team members.
- Plans and executes all corporate service and sales programs, product promotions and other events.
- Created and maintained positive employee relations by building, leading, and developing quality retail team.
Customer Experience Specialist
Marine Corps Community Services
Twentynine Palms, CA
07.2020 - 12.2021
- Maintained records of customer interactions, transactions, comments, complaints, and actions taken.
- Analyzed customer data to identify trends in customer service issues and develop solutions.
- Managed implementation of new processes and procedures related to customer service operations.
- Trained new team members on company policies and procedures.
- Monitored key performance indicators related to customer experience and track progress of implemented improvements.
- Identified customer needs through active listening and proactive communication, offering personalized solutions.
- Developed and implemented strategies to improve customer satisfaction across all touchpoints, from initial contact to post-purchase experience.
Sales Associate NF-1
Marine Corps Community Services
Twentynine Palms, CA
05.2016 - 07.2020
- Basic use of cash register, including Cashing Navy Relief Society checks, MCCS checks, & Western Union services.
- Rotation, Ordering, & Inspection of tobacco products for First in first out use.
- Work the fuel lanes & assist in any needs and or questions about fuel.
- Food bar, cleaning, & preparing the food.
- Assist service members with their uniform needs such as uniform attire, how to properly wear their uniforms, ribbons, medals, devices, & proper footwear.
- Process & issue government items using 604 forms.
- Set plan-o-grams.
- Handling a cash count & checks over $3500 on a daily basis.
- Collaborated with team members to complete demanding projects under tight deadlines.
- Kept work area clean, organized and free of clutter at all times.
- Greeted customers warmly and offered assistance.
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
Education
Associate of Arts - Liberal Arts Math and Science
Copper Mountain College
CAAssociate of Science - Social and Behavioral Science
Copper Mountain College
CA01-2019
Skills
- Goals and performance
- Staff management
- Product knowledge
- Sales strategy development
- Retail operations
- Sales growth
- Inventory control
- Shrinkage control
Accomplishments
- Maintain 1% annual inventory shrinkage.
- Maintain standard 4% net profit versus budget.
- Drove 15% improvement in year-to-date profits.
- Promoted from Retail manager of one Facility to Retail manager of two fueling facilities, in less than 12-months.
- Annual inventory was .001%.
- Overseeing combined net worth 10 million dollar store(s).
- Fuel station(s) combined net worth of 30 million dollars.
Certification
Fuel, Franklin Fueling, Madison, WI
Timeline
Sales Manager
Marine Corps Community Services
09.2023 - Current
Retail Store Manager
Marine Corps Community Services
01.2021 - 09.2023
Customer Experience Specialist
Marine Corps Community Services
07.2020 - 12.2021
Sales Associate NF-1
Marine Corps Community Services
05.2016 - 07.2020
Associate of Science - Social and Behavioral Science
Copper Mountain College
Associate of Arts - Liberal Arts Math and Science
Copper Mountain College