Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Tiara Miller

Toronto,Ontario

Summary

As an aspiring Emirates Airlines cabin crew member, I am a dynamic and customer-focused professional with a proven track record in delivering exceptional service and creating memorable experiences. With a diverse background in sales, administration, and hospitality, I am adept at managing various customer needs while upholding the highest standards of professionalism and efficiency. As a frequent world traveler myself- I'm committed to ensuring a safe and enjoyable journey for every traveler as I have in the past. I am prepared to excel in fostering a harmonious cabin atmosphere and addressing passenger needs with the utmost professionalism.

Overview

10
10
years of professional experience

Work History

Team Lead

Cineplex Cinemas
07.2015 - 05.2019
  • Demonstrated leadership and guidance skills, ensuring seamless operations and delivering exceptional customer experiences.
  • Managed customer feedback, concession stand operations, and maintained high standards of cleanliness and inventory presentation.
  • Proficiently prepared & delivered food and beverage orders for guests, prioritizing safety and efficiency.
  • Ensured strict adherence to company policies, including health and safety regulations, cleanliness and organization to maintain compliance and uphold standards of excellence.

Hostess

Kelsey's Restaurant Bar And Grill
09.2013 - 06.2015
  • Welcomed and greeted an average of 60+ guests daily with warmth and professionalism upon arrival.
  • Demonstrated efficient management of reservations and seating arrangements to optimize guest satisfaction.
  • Provided menus and expertly assisted guests with menu selections, ensuring a personalized dining experience.
  • Ensured timely seating and turnover of tables to accommodate guest needs efficiently.
  • Maintained impeccable cleanliness and organization in the reception area, upholding high standards of presentation.
  • Handled guest inquiries, requests, and complaints with courtesy and professionalism, maintaining exceptional service.
  • Collaborated seamlessly with restaurant staff to ensure smooth operations and enhance guest satisfaction.
  • Cultivated a positive and welcoming atmosphere throughout guests' dining experience, fostering a memorable visit.

Account Executive

Otter
05.2022 - 12.2022
  • Managed end-to-end sales processes for clients within the hospitality sector, specializing in customized software solutions for business owners.
  • Leveraged extensive understanding of hospitality operations to articulate the unique benefits of software solutions to potential clients.
  • Successfully drove revenue growth by proactively prospecting, leveraging my academic background in communications with strong outbound cold calling, conducting product demonstrations, and employing effective closing strategies.

Administrative Assistant to the Executive Director

Federation Of Canadians (NGO)
06.2022 - 05.2023
  • Effectively managed all aspects of executive staff schedules, nationwide travel arrangements, and accommodations, ensuring seamless coordination and logistical efficiency.
  • Fostered effective communication and collaboration between stakeholders and the executive team through strategic email correspondence as well as zoom meeting presentations
  • Orchestrated high-profile events, including nationally televised press conferences such as the 'Entrepreneurship Program' at the University of Toronto in February 2023, showcasing exceptional organizational skills and attention to detail.

Education

Bachelor of Arts - Communications

Toronto Metropolitan University
Toronto, ON
04.2022

Skills

  • Native English Speaker with strong written skills
  • Intermediate oral, reading & writing skills in French
  • Emergency response training
  • Team/Leadership coordination
  • Conflict resolution
  • Provincially Certified to facilitate the sale of alcohol (SMART serve)
  • Cultural sensibility & mindfulness
  • Strong decision-making skills
  • Excellent Professional & Personable Communication Skills
  • Attention to detail
  • Team collaboration
  • Emotional Intelligence
  • Ability to work well under pressure and adapt to changing situations

Languages

English
Native or Bilingual
French
Limited Working

Timeline

Administrative Assistant to the Executive Director

Federation Of Canadians (NGO)
06.2022 - 05.2023

Account Executive

Otter
05.2022 - 12.2022

Team Lead

Cineplex Cinemas
07.2015 - 05.2019

Hostess

Kelsey's Restaurant Bar And Grill
09.2013 - 06.2015

Bachelor of Arts - Communications

Toronto Metropolitan University

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Tiara Miller