Tiara Fernando
Calgary
Summary
Highly motivated undergraduate student with a strong background in customer service and labor work. Skilled at multitasking in high-pressure environments, I bring a proactive approach to problem-solving and increased productivity. Recently, I participated in an intensive innovation sprint, collaborating with peers and industry professionals to develop creative solutions—a testament to my adaptability and commitment to excellence. My experience in retail and serving positions has enabled me to build fast, professional relationships with both customers and coworkers, contributing to workplace efficiency and guest satisfaction. I am seeking a full-time position where I can leverage my interpersonal skills, excellent time management, and innovative problem-solving abilities to support and exceed company objectives.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
Deerfoot Inn & Casino
11.2022 - Current
- Provided outstanding table service in a fast-paced restaurant environment, ensuring every guest received a personalized and enjoyable dining experience.
- Skilled in using OpenTable to manage reservations, optimize guest flow, and support front-of-house efficiency.
- Delivered food and beverages promptly and accurately, maintaining attention to detail and presentation standards.
- Anticipated guest needs, handled special requests, and resolved concerns quickly and professionally to maximize satisfaction.
- Maintained a polished, friendly, and composed demeanor during high-volume shifts, contributing to a welcoming and professional atmosphere.
- Worked collaboratively with servers, kitchen staff, and management to maintain seamless service and support team success.
- Demonstrated reliability, punctuality, and a strong work ethic over three years of consistent service at a leading hospitality venue.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
SOFAB DEPARTMENT SPECIALIST
Save On Foods
09.2021 - 02.2023
- Experience working with customers in order to ensure an efficient workplace, carrying knowledge in general department style workplaces
- With specialization in the meat department, the ability to provide excellent customer service comes with ease
- Offered friendly and efficient service to customers
- Developed and maintained courteous and effective working relationships
- Served customers and followed outlined steps of service.
Landscape Assistant
ABSodding
05.2018 - 09.2019
- Hard-working and focused on providing attractive options for all landscaping needs
- Service oriented and reliable in maintaining tight schedules and meeting customer needs.
- Conducted routine inspections of landscaped areas to identify potential issues or improvements related to plant care or design elements.
- Assisted in the installation of hardscape elements like walkways, patios, and retaining walls.
Education
High School Diploma -
Joane Cardinal Schubert High School
Bachelor of Business Administration - Finance
Mount Royal University
07.2027
Skills
- Food inspection
- Efficient Food Service
- Efficient Order Delivery
- Efficient Table Bussing
- Customer Interaction
- Formal Table Setting Expertise
- Order Accuracy
- Sanitation Practices
- Custodian tasks
- Cutting and preparing food items
- Customer service
- Maintaining WHMIS Standards
- Landscape equipment knowledge
- Maintaining equipment
- Work site cleaning and organization
- Trimming and edging
- Specific cuts of meat knowledge
Certification
Proserve
Languages
English
Native or Bilingual
Timeline
Server
Deerfoot Inn & Casino
11.2022 - Current
SOFAB DEPARTMENT SPECIALIST
Save On Foods
09.2021 - 02.2023
Landscape Assistant
ABSodding
05.2018 - 09.2019
High School Diploma -
Joane Cardinal Schubert High School
Bachelor of Business Administration - Finance
Mount Royal University
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