TIARA ALLEN
Richmond
Summary
Experienced with managing high-speed, high-pressure environments. Utilizes effective time management and organizational skills to ensure smooth operations. Track record of reliability and strong teamwork to meet dynamic and changing needs. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Willing to relocate: Anywhere Authorized to work in the US for any employer
Overview
7
7
years of professional experience
1
1
Certification
Work History
MSW Social Work Intern
Roots Community Health Center
01.2025 - Current
- Provide individual and group therapy sessions to youth and young adults, focusing on emotional wellness, trauma recovery, identity development, and life skills.
- Participate in walk-in behavioral health support during open access hours and at community-based sites including Covenant House and Armstead Hall.
- Conduct confidential intakes, psychosocial assessments, and case notes in alignment with clinical documentation standards.
- Collaborate with the interdisciplinary team to support wraparound services, including medical care, health navigation, substance use treatment, and reproductive health education.
- Facilitate or co-facilitate support groups and educational workshops focused on emotional regulation, coping strategies, and social-emotional learning.
- Provide referrals and linkages to community resources including housing, employment, and educational services.
- Contribute to Kickback Fridays and other youth-focused outreach events to promote wellness, engagement, and safe spaces for peer connection.
- Support youth participation in leadership development, paid apprenticeships, and peer mentoring opportunities.
- Maintain client confidentiality in compliance with HIPAA and organizational standards.
Juvenile Correctional Officer
Marin County
01.2025 - 04.2025
- Maintained security and order within the correctional facility, ensuring the safety of staff and inmates
- Conducted regular inspections of cells, common areas, and inmate activities to prevent contraband possession and maintain a secure environment
- Supervised inmate movement during daily routines such as meals, recreation time, and visitation hours
- Enforced rules and regulations consistently while treating all inmates with fairness and respect
- Responded promptly to emergencies or incidents within the facility, taking appropriate action to de-escalate situations or request backup when necessary
- Documented all incidents, observations, and interactions in detailed reports for administrative purposes
- Participated in ongoing training programs to enhance knowledge of corrections policies, procedures, crisis intervention techniques, and self-defense tactics
- Collaborated with fellow officers to develop strategies for managing difficult or high-risk individuals within the facility
- Coordinated with medical staff to provide necessary healthcare services for inmates including medication distribution
- Maintained accurate records regarding inmate counts at various times throughout each shift
- Collaborated with other correctional staff to develop and implement security protocols for the facility
Wharf Bus Driver and Security
Guard Chevron-Refinery
06.2024 - 01.2025
- Safely operate a company-provided bus to transport refinery personnel, contractors, and visitors between designated locations, including the wharf, parking areas, and refinery facilities
- Maintain a timely shuttle schedule and ensure passengers are picked up and dropped off at assigned locations
- Perform routine vehicle inspections to ensure safety and report any maintenance needs
- Ensure that all passengers comply with Chevron's safety protocols during transport, including wearing seat belts and adhering to safety rules
- Monitor and control access points to the refinery and wharf areas, ensuring only authorized personnel enter restricted areas
- Conduct routine security patrols of the wharf and surrounding areas to prevent unauthorized access, theft, or vandalism
- Assist with the enforcement of Chevron's safety and security policies, including reporting suspicious activities or safety hazards to refinery management or security teams
- Respond promptly to security incidents, emergencies, or safety violations and provide appropriate assistance or escalate the situation as needed
- Maintain accurate logs of vehicle inspections, passenger counts, and security activities
- Write clear and concise reports of any incidents or security breaches and submit them to refinery management
- Ensure compliance with Chevron's safety, environmental, and security protocols at all times
- Provide courteous and professional assistance to refinery personnel, contractors, and visitors
- Answer questions and provide directions related to the refinery, wharf, and transportation services
MSW Intern (Case Manager)
Berkeley Youth Alternatives
06.2024 - 11.2024
- Company Overview: Berkeley Youth Alternatives (BYA) is a nonprofit organization dedicated to providing holistic support and services to children, youth, and families in underserved communities
- Company Overview: Berkeley Youth Alternatives (BYA) is a nonprofit organization dedicated to providing holistic support and services to children, youth, and families in underserved communities
- BYA's mission is to create a safe, nurturing environment where young people can thrive through education, intervention, and community engagement
- Conduct client intake assessments and develop individualized service plans for youth and families
- Provide direct services to clients, including crisis intervention, resource referrals, and ongoing support
- Monitor client progress and adjust service plans as necessary, coordinating with multidisciplinary teams to meet the diverse needs of youth
- Provide one-on-one and group counseling to youth dealing with issues such as trauma, family conflict, substance abuse, academic struggles, and behavioral challenges
- Use evidence-based approaches and therapeutic techniques to help clients develop coping skills, self-esteem, and positive decision-making abilities
- Facilitate workshops on topics such as emotional regulation, communication skills, conflict resolution, and mental health awareness
- Advocate for youth and their families in navigating systems such as education, healthcare, and legal services
- Assist in linking clients to community resources such as housing assistance, employment programs, mental health services, and educational opportunities
- Collaborate with BYA staff, external partners, and community organizations to address barriers to access and improve service delivery for vulnerable populations
- Participate in the planning and implementation of BYA's after-school and summer youth programs, contributing to their development, execution, and evaluation
- Assist in the design and evaluation of intervention programs aimed at reducing delinquency, improving academic performance, and fostering personal growth in youth
- Contribute to program reports, grant proposals, and other documentation necessary for organizational development and funding
- Attend regular supervision meetings with licensed clinical staff to discuss case management, client progress, and professional development
- Engage in weekly training and workshops focused on topics such as trauma-informed care, cultural competence, community engagement, and social justice in social work practice
- Berkeley Youth Alternatives (BYA) is a nonprofit organization dedicated to providing holistic support and services to children, youth, and families in underserved communities
- BYA's mission is to create a safe, nurturing environment where young people can thrive through education, intervention, and community engagement
- Develop practical skills in conducting psychosocial assessments, creating treatment plans, and managing a caseload of clients
- Gain experience in delivering culturally responsive services to low-income, racially diverse youth and families
- Enhance your understanding of trauma-informed care, empowerment theory, and systems theory in social work practice
- Strengthen your ability to advocate for marginalized communities and address systemic barriers that impact mental health, education, and socioeconomic well being
- Apply academic knowledge to real-world social work settings, developing a foundation for your future career
Supervisor
Allied Universal
08.2023 - 06.2024
- Lead a team of security officers in maintaining a secure environment within the courthouse premises, overseeing day-to-day operations, and ensuring compliance with security protocols
- Develop and implement security procedures, protocols, and emergency response plans to address potential threats and mitigate risks effectively
- Conduct regular security assessments and audits to identify vulnerabilities and recommend improvements to enhance security measures
- Coordinate with law enforcement agencies, court personnel, and other stakeholders to facilitate the smooth functioning of security operations
- Provide training and guidance to security staff on security techniques, conflict resolution, and customer service to ensure professionalism and adherence to courthouse policies
- Investigate security incidents, breaches, and complaints, and take appropriate corrective actions to prevent reoccurrence and maintain a safe environment
- Manage scheduling, staffing assignments, and performance evaluations for security personnel to optimize operational efficiency and team productivity
Mental Health Youth Specialist
BAY Area Youth Specialist
01.2023 - 08.2023
- Conducted assessments to determine if youth will remain in the community or be placed in a secure detention facility
- Completed substance abuse and mental health assessments and referred youth and families out for additional services
- Worked closely with local law enforcement, juvenile detention centers, and court systems to promote public safety while ensuring a thorough assessment through a trauma-informed lens
- Worked with community-based partnerships to prevent children from entering out-of-home care
Youth Specialist II
True Core Behavioral Solutions
06.2022 - 12.2022
- Worked schedules to enhance supervision in the absence of the Staff Mentor
- Managed operations of assigned staff and briefed them on facility routines
- Supervised and participated in recreation programs and activities with juvenile residents
- Taught and supervised various daily living activities for independent living skills
- Provided advice to juvenile residents on personal problems, acting as a positive role model
- Kept track of juvenile residents through head counts and records movements
- Maintained relationships with juvenile residents to control behavior
- Patrolled facility locations to check safety and security hazards
- Participated in escape apprehension and emergency response activities
- Supervised and instructed juvenile residents in housekeeping duties
- Ensured residents were washed and properly dressed to maintain personal hygiene
Court Security Officer
G4S Security
01.2021 - 10.2021
- Observed personnel and visitors at orange county court to proactively identify problematic situations such as weapons
- Worked alone or with team members to resolve urgent issues, including instances involving threats to human life
- Screened visitors by checking identification, enforcing item rules and scanning bags
- Secured entrances from unauthorized individuals during routine operations and prevented exits during emergency situations
- Kept courtroom facilities neat, evidence secured and calendars organized
- Detected and reported criminal acts to appropriate law enforcement agencies for resolution
- Answered visitor questions, guarded jurors and escorted prisoners in non-public areas and courtroom
- Supported judge activities by calling court to order, announcing entrances and responding to requests
- Enforced courtroom rules of behavior to eliminate disruptions
- Demonstrated self-reliance by meeting and exceeding workflow needs
Juvenile Assessment Center Officer
G4S Security Solutions
11.2020 - 01.2021
- Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities
- Assigned inmates to open and appropriate housing units
- Promoted rehabilitation of offenders and maintained safety of staff and residents
- Applied non-violent response tools and physical restraint during problematic situations
- Supervised inmates during day-to-day activities
- Maintained appropriate control, security and well-being over those detained
- Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates
- Processed inmate intake and re-assignment by completing paperwork, conducting searches and recording fingerprints
- Detected potential threats and quickly defused conflicts
- Provided excellent service and attention to customers when face-to-face or through phone conversations
- Contributed to development, planning and completion of project initiatives
- Defined strategies and created a plan to achieve ambitious operational objectives
- Inspected cells and conducted random searches of common areas
Re-Entry Program Caseworker
Maranatha Christian Center
01.2019 - 05.2020
- Recorded comprehensive case notes and follow up documentation for admitted and transferred clients
- Communicated with legal services providers, social services agencies and local judicial systems regarding cases
- Maintained updated progress notes and case record, and documented children's progress in recreational activities, treatment plans, and education
- Met with clients to conduct needs assessments, recommending appropriate support and service offerings
- Contributed to court proceedings, including providing expert testimony and making recommendations for permanency planning
- Coordinated case management functions, including placement monitoring, crisis intervention and discharge planning
Youth Mentor
Youth Mentor United
08.2018 - 03.2020
- Company Overview: Youth Mentor United Inspiring the youth (U.N.I.T.Y)
- Worked closely with other stakeholders to immediately address issues and implement effective solutions
- Collaborated with peer mentoring program members to devise new methods to generate interest and participation
- Implemented opportunities for joint collaborative projects to generate interest among peers
- Utilized social media sites to communicate upcoming initiatives with community
- Created programs to promote independent functioning, embracing individuality
- Connected with grass-roots organizations to solidify partnerships, build support, and garner attention for key messages
- Taught youth how to drive discussion and promote change through various channels
Student Ambassador Volunteer African
American Community Service Agency
08.2019 - 01.2020
- Liaised between university and prospective students and parents during tours and student visit days, answering questions regarding campus safety
- Gave daily tours of campus for prospective students and families, pointing out buildings and detailing student life and activities
- Helped with registration processes and applications
- Researched topics that pertained to tour locations so that such information could be added to scripts
- Kept the safety of all members of the group at high level by pointing out cracked sidewalks, bad lighting and steps and provided assistance as needed
- Coached students on strategies for engaging in campus life and checked in frequently to satisfy diverse needs
- Routed correspondence, filed paperwork and responded to requests for information
Security/Concierge
Connected Concierge
03.2019 - 07.2019
- Greeted clients and provided personalized support to meet unique needs and promote brand loyalty. Contacted previous visitors and potential guests through emailed newsletters with information on events and happenings to build strong clientele base.
- Worked closely with guests such as celebrities or VIPs and always showed extreme professionalism and respect for personal privacy.
- Briefed hotel staff and guests on security policies and procedures to promote safety and visitor confidence. Scheduled deliveries of various items including flowers, gifts, and balloons, and made guest reservations for spa services and dining.
- Prepared invoices for guests, delivering to rooms on the day of check-out, and answering follow-up questions. Improved operations by working with team members and customers to find workable solutions. Demonstrated self-reliance by meeting and exceeding workflow needs.
- Recognized by management for providing exceptional customer service
Security Officer
Securitas Security Services USA
03.2019 - 07.2019
- Warned persons of rule infractions or violations and evicted violators from premises
- Monitored multiple CCTV feeds to keep close eye on important areas of buildings and grounds
- Responded to and thoroughly investigated all reported incidents to protect company assets
- Delivered medical aid to individuals in distress to prevent deterioration prior to arrival of paramedics
- Acted as first-responder for medical emergencies, incoming calls and code red situations prior to arrival of paramedics and law enforcement
- Collaborated with local law enforcement agencies to support criminal investigations
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations
- Maintained stamina during long periods of sitting, walking, standing or driving while remaining focused and vigilant
- Wrote reports outlining incidents such as theft, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions
- Monitored and authorized entrance and departure of employees, visitors and other persons
- Analyzed and produced course-of-action reports and escalated issues to management in typical and crisis situations
Education
Master of Social Work - Social Work
Arizona State University Online
Arizona Tempe08-2025
Bachelor of Science - Criminal Justice
San Jose State University
12.2019
Associate of Arts - Administration Justice
Merritt College
05.2017
Skills
- Crisis Intervention
- Resilience Building
- Advocacy
- Communication Skills (Verbal and Written)
- Trauma-Informed Care
- Customer service
- Needs Assessment
- Collaborative Problem-Solving
- Team Leadership
- Partnership Development
- Program Evaluation
- Conflict Resolution
- Case Management
- Community Engagement
- Resource Management
- Diversity and Inclusion Awareness
- Strategic Planning
- Cultural Competence
- Program Administration
Certification
- First Aid Certification
- CPR Certification
- PC 832 Power To Arrest - 2025
- An Overview of Substance Use Disorders -Certification
- Stages of Change and Motivational Interviewing for
Paraprofessionals -Certification - Sexual Harassment for Employees-California
- Preventing and De-escalating Crisis Situations -Certification
Timeline
MSW Social Work Intern
Roots Community Health Center
01.2025 - Current
Juvenile Correctional Officer
Marin County
01.2025 - 04.2025
Wharf Bus Driver and Security
Guard Chevron-Refinery
06.2024 - 01.2025
MSW Intern (Case Manager)
Berkeley Youth Alternatives
06.2024 - 11.2024
Supervisor
Allied Universal
08.2023 - 06.2024
Mental Health Youth Specialist
BAY Area Youth Specialist
01.2023 - 08.2023
Youth Specialist II
True Core Behavioral Solutions
06.2022 - 12.2022
Court Security Officer
G4S Security
01.2021 - 10.2021
Juvenile Assessment Center Officer
G4S Security Solutions
11.2020 - 01.2021
Student Ambassador Volunteer African
American Community Service Agency
08.2019 - 01.2020
Security/Concierge
Connected Concierge
03.2019 - 07.2019
Security Officer
Securitas Security Services USA
03.2019 - 07.2019
Re-Entry Program Caseworker
Maranatha Christian Center
01.2019 - 05.2020
Youth Mentor
Youth Mentor United
08.2018 - 03.2020
Bachelor of Science - Criminal Justice
San Jose State University
Associate of Arts - Administration Justice
Merritt College
Master of Social Work - Social Work
Arizona State University Online
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