Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Tianyi Yang

Ottawa,Ontario

Summary

Dynamic and driven professional with a rich blend of educational and practical experience in business administration, advertising, history, and the hospitality industry. Boasts a proven track record in sales, customer service, and content creation, complemented by a unique ability to apply historical insights and advertising strategies to modern sales challenges. With a solid foundation in business and a passion for storytelling, I bring a creative approach to marketing and sales within the e-cigarette industry. Known for exceptional communication skills and a dedicated customer-centric mindset, I am adept at building strong relationships, crafting compelling sales narratives, and driving brand growth. Eager to leverage my diverse background and innovative marketing techniques to contribute to the success as a Sales Representative.

Overview

9
9
years of professional experience

Work History

Restaurant Waiter

Ten Sushi
09.2022 - Current
  • Greeted new customers, discussed specials, and took drink orders.
  • Increased sales significantly by upselling higher-end products to customers.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.

Waiter, Bartender

Seoul Chako
09.2017 - 10.2022
  • Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
  • Complied with all company policies regarding uniform standards, punctuality, and professionalism.
  • Supported needs of wait staff who attended to specific needs of countless customers daily for restaurant with social relevancy and intentionality.
  • Increased repeat business by cultivating relationships with customers and providing memorable dining experiences.

Writing Assistant

Sarah Megan Photography
04.2021 - 07.2021
  • Organized material to research and complete writing tasks.
  • Incorporated review comments and corrections into existing documentation.
  • Collaborated with illustrators and photographers to enhance content.
  • Supported the development of internal training materials to improve team performance and enhance service offerings.
  • Wrote fiction or nonfiction prose such as short stories, novels or biographies as well as advertising material for use in promoting sale of goods and services.
  • Assisted with drafting speeches and program talking points for events.
  • Completed accurate and polished formatting in line with publishing standards prior to submission.
  • Wrote advertising material for use by publication, broadcast or internet media to promote sale of goods and services.
  • Researched and wrote news stories, articles and reviews for online publications.

Sales Representative

Pinpin Eat
01.2017 - 12.2017
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.

Office Assistant

Shenzhen Huahui Construction Company
07.2015 - 09.2015
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
  • Managed daily data entry and kept clerical information accurate and up-to-date.
  • Informed and supported business leaders through consistent communication and administrative support duties.
  • Drafted agendas, recorded minutes and generated documents to facilitate meetings.
  • Managed department budgets and generated financial reports for management review.

Education

GED -

John Abbott College
Sainte-Anne-de-Bellevue, QC
08.2017

Bachelor of Arts - Honours BA History

University of Ottawa
Ottawa, ON
08.2025

Skills

  • Food and Beverage Upselling
  • Menu Memorization
  • Process Monitoring
  • Wine pairing
  • Order Management
  • Warm and Friendly
  • Service prioritization
  • Writing assessments
  • Social Media Marketing
  • Promotional planning

Languages

English
Professional Working
Chinese (Mandarin)
Native or Bilingual
French
Elementary

Timeline

Restaurant Waiter

Ten Sushi
09.2022 - Current

Writing Assistant

Sarah Megan Photography
04.2021 - 07.2021

Waiter, Bartender

Seoul Chako
09.2017 - 10.2022

Sales Representative

Pinpin Eat
01.2017 - 12.2017

Office Assistant

Shenzhen Huahui Construction Company
07.2015 - 09.2015

GED -

John Abbott College

Bachelor of Arts - Honours BA History

University of Ottawa
Tianyi Yang