Tianyi Yang

• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
• Crafted special drink and cocktail menu items for seasonal offerings.
• Developed new signature cocktails to support bar marketing brand and increase profits.

• Delivered smooth and timely service to customers by offering additional silverware, extra napkins and cleaning spills.
• Improved customer satisfaction rates by answering customers' questions and resolving issues.
• Offered product samples, answered questions and helped customers find items.
• Assisted customers with carry-out service.

• Utilized exceptional writing, editing and proofreading skills to produce engaging and error-free content.
• Proofread copy written by colleagues to correct spelling, punctuation and grammar.
• Collaborated with team members on topic ideation to determine key buyer personas and goals.
• Followed company policies and editorial guidelines to craft thorough, well-written content.

• Developed and delivered engaging sales presentations to convey product benefits.
• Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
• Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
• Implemented brand marketing and sales campaigns.

 Prepare materials, arrange schedule, reply email.
 Responsible for translating documents from Chinese to English
 Acquired practical skills in being patient, careful and communicating with people.