Overview
Work History
Education
Skills
Teaching Experience
Volunteer Experience
Languages
Timeline
Generic

Tianxin (Natalie) Xue

Edmonton,AB

Overview

6
6
years of professional experience

Work History

Office Administrative Assistant

Freedom Immigration Firm
Edmonton, Alberta
01.2024 - Current
  • Provided administrative support to multiple departments within the organization.
  • Organized and maintained filing systems, both paper and electronic.
  • Scheduled appointments for management team members.
  • Drafted professional business documents for various managers and executives.
  • Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
  • Provided expert product knowledge to clients while presenting products and services.
  • Creating monthly reports on regional performance metrics and presenting them to senior management.
  • Participated in regular meetings with upper management regarding progress updates on current initiatives.
  • Analyzed market trends to inform business decisions and strategies.

Store Manager

Dream Tea House
Edmonton, Alberta
05.2018 - 12.2023
  • Provided exceptional customer service by anticipating guest needs before they arise.
  • Created new menu items based on customer feedback and industry trends.
  • Resolved customer complaints in a professional manner to maintain positive relationships with guests.
  • Conducted weekly team meetings to discuss performance issues and provide feedback.
  • Maintained detailed records of sales transactions and daily shift reports.
  • Resolved conflicts among employees in an effective manner.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.

Education

Bachelor of Science - Mathematics Major With Psychology Minor

University of Alberta
Edmonton, AB
11-2022

Skills

  • Group Instruction
  • Performance Assessments
  • Cognitive and behavioral development
  • Data-Driven Instruction
  • Critical Thinking
  • Positive Role Model and Mentor
  • Clear public speaking skills
  • Effective listening
  • Procedure Development
  • Proposal Writing

Teaching Experience

  • 12/2022 - 06/2023, ONLINE
  • Part time Chinese tutor for Chinese-Canadian children

Volunteer Experience

  • 2015-2019, NORTHLAND EDMONTON
  • Carnival volunteer for multiple departments: Information Centre; Ticket Processing Centre; Outdoor Guidance; Etc.

Languages

English
Native/ Bilingual
Chinese (Mandarin)
Native/ Bilingual
Japanese
Limited
French
Limited

Timeline

Office Administrative Assistant

Freedom Immigration Firm
01.2024 - Current

Store Manager

Dream Tea House
05.2018 - 12.2023

Bachelor of Science - Mathematics Major With Psychology Minor

University of Alberta

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Tianxin (Natalie) Xue