Tian Wei Pan
Richmond,BC
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
8
8
years of professional experience
Work History
Assistant Store Manager
Maje Vancouver Outlet
12.2022 - Current
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Key Holder
Maje Vancouver Outlet
08.2021 - 12.2022
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Increased sales by promoting new offerings and maintaining current knowledge of merchandise, sales and key product features.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
Sales Associate
Maje Vancouver Outlet
11.2020 - 08.2021
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new and potential customers.
- Solved customer challenges by offering relevant products and services.
Operations Associate
St.John Knits
09.2019 - 06.2020
- Collaborated with peers and other business areas to leverage best practices.
- Streamlined office operations by computerizing activities, managing customer communications, scheduling payments and tracking records and documents.
- Maintained and prioritized to-do-list and followed up to complete tasks on-time.
- Monitored progress of variety of projects to resolve issues that arose.
Operations Associate
Maje Vancouver Outlet
11.2018 - 05.2019
- Streamlined office operations by computerizing activities, managing customer communications, scheduling payments and tracking records and documents.
- Maintained and prioritized to-do-list and followed up to complete tasks on-time.
- Followed shipping and receiving procedures for goods and materials.
- Communicated with internal personnel to provide status updates for both shipping and receiving dates.
Shoe Sales Associate
Hudson's Bay Oakridge
09.2017 - 05.2019
- Secured new business and expanded client base through networking, suggestive footwear selling and on-floor presence.
- Selected, recommended and helped obtain or locate merchandise based on customer desires and needs.
- Serviced multiple customers at once, multi-tasked and enthusiastically handled special projects.
- Measured customers' feet using Brannock device to determine proper shoe size.
Sales Associate
Danier Leather Inc.
11.2015 - 02.2016
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
Associate of Science - General Science
Langara College
Vancouver, BCSkills
- Reporting and Performance Analysis
- Merchandise Promotion and Display
- Health and Safety Procedures
- Cash Handling and Reconciliation
- Handling Complaints and Inquiries
- Inventory Management Strategy
- Complex Problem-Solving
- Delegation and Supervision
- Staff Coaching and Training
- Merchandise Quality Assurance
- Business Development
Languages
English
Full Professional
Chinese (Mandarin)
Native or Bilingual
Timeline
Assistant Store Manager
Maje Vancouver Outlet
12.2022 - Current
Key Holder
Maje Vancouver Outlet
08.2021 - 12.2022
Sales Associate
Maje Vancouver Outlet
11.2020 - 08.2021
Operations Associate
St.John Knits
09.2019 - 06.2020
Operations Associate
Maje Vancouver Outlet
11.2018 - 05.2019
Shoe Sales Associate
Hudson's Bay Oakridge
09.2017 - 05.2019
Sales Associate
Danier Leather Inc.
11.2015 - 02.2016
Associate of Science - General Science
Langara College
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