Tianru Shen
Aurora,ON
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Listened carefully with patient about customer's complain while solved problems with active altitudes.
Overview
6
6
years of professional experience
Work History
3D Animator
Real Art Daily Production
2022.12 - 2023.10
- Improved project workflows by researching and implementing new tools and techniques for 3D animation production.
- Participated in critiquing sessions where constructive feedback was shared among peers leading to higher-quality final results.
- Collaborated with multidisciplinary teams to ensure consistency in style and quality of animations across all platforms.
Independent Artist
Self-employeed
2019.09 - 2022.09
- Implemented new design trends into existing media projects to maintain relevancy within the constantly evolving digital landscape.
- Expanded company portfolio through successful partnerships with prestigious clients from various sectors including entertainment, technology, fashion, and retail.
- Balanced artistic vision with technical constraints to create visually striking content that met platform-specific requirements and limitations.
Customer Service Cashier
Micheals Craft Store
2018.03 - 2018.08
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Customer Service Associate
Tim Hortons
2017.09 - 2018.02
- Helped large volume of customers during two busy hours with positive attitude and focus on customer satisfaction during busy seasons.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. Returning huge amount of items effectively
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback with remaking food.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Master of Arts - 3D Animation
Seneca College of Applied Arts And Technology
North York, ON09.2021
Bachelor of Arts - 2D Animation
Emily Carr University of Art+Design
Vacouver, B.C.04.2019
Skills
- Character Animation
- Storyboarding
- Data Entry
- Office Set
- Adobe set
- Problem-solving abilities
Languages
English
Full Professional
Chinese (Mandarin)
Native or Bilingual
Volunteer
· Used to be a bilingual guide in Nanjing Museum. Majorly helped with people understanding the history behind cultural relics and art work
·Currently help with teaching adult ESL classes. In responsibility of answering students' question from daily life, training their English communication ability.
Timeline
3D Animator
Real Art Daily Production
2022.12 - 2023.10
Independent Artist
Self-employeed
2019.09 - 2022.09
Customer Service Cashier
Micheals Craft Store
2018.03 - 2018.08
Customer Service Associate
Tim Hortons
2017.09 - 2018.02
Master of Arts - 3D Animation
Seneca College of Applied Arts And Technology
Bachelor of Arts - 2D Animation
Emily Carr University of Art+Design
Similar Profiles
Daniellia TreasureDaniellia Treasure
Call Center Representative at Daily Dot ArtCall Center Representative at Daily Dot Art
Calixto GarciaCalixto Garcia
Carpenter - Set Designer - Handyman at Kalianix Art Production Corp.Carpenter - Set Designer - Handyman at Kalianix Art Production Corp.
Katee KuhlmanKatee Kuhlman
Bartender at Archive Art ProductionBartender at Archive Art Production