Tianna Wilson
Scarborough,ON
Summary
Detail-oriented administrative professional skilled in managing efficient filing systems and streamlining processes to improve workflow. Proficient in Microsoft Office Suite and managing calendars. Dedicated to providing superior customer service and maintaining a positive work environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Service Ontario
05.2023 - Current
- Assessed documents for authenticity and accuracy, demonstrating integrity and communication to relay issues or discrepancies to customers
- De-escalated customer situations by listening and using respectful and professional language
- Processed transactions quickly and efficiently, managing a high volume of customers with a friendly and helpful attitude
- Completed all registration paperwork accurately and in a timely manner
- Maintained patient confidentiality by following HIPAA regulations.
Customer Service
AnswerPlus
08.2021 - Current
- Handled Many company accounts
- Developed strong customer relations by providing timely and accurate information and solutions to customer inquiries
- Exceeded customer service expectations by going above and beyond to ensure customer satisfaction
- Monitored customer service performance and implemented strategies to ensure customer satisfaction
- Help assist with new hire and training of New trainees.
Inventory Coordinator and Reception
BMW
07.2019 - 11.2022
- Ensure all paperwork and licensing match the client's documents before sending them to the ministry
- Perform daily bank deposits
- Issues receipt for clientele tracked delivery of vehicles through Reynolds computer system, use POS system for all deposits and service payments
- Developed and maintained effective accounting policies and procedures
- Performed cycle counts, stock takes and stock audits to ensure the accuracy of inventory records
- Developed and implemented procedures for the tracking and control of inventory
- Maintained accurate records of all inventory transactions, including all receipts and disbursements
- Developed and maintained relationships with vendors to ensure timely delivery of orders
- Processed incoming and outgoing mail, faxes, packages, and other deliveries
- Handled confidential information with discretion and care
- Effectively managed a multi-line switchboard system
- Welcomed and assisted visitors in a friendly and courteous manner.
Customer Service
The Gap
05.2016 - 10.2016
- Assisted customers with product questions and inquiries in a timely and professional manner
- Developed strong relationships with customers to ensure repeat business
- Processed transactions quickly and efficiently, managing a high volume of customers with a friendly and helpful attitude
- Utilized POS systems and other technology to efficiently complete transactions
- Built customer loyalty by providing an exceptional shopping experience.
Education
Protection, Security and Investigation -
Durham College
Oshawa, ON06.2024
Skills
- Customer Relationship Management (CRM)
- Relationship Building
- Key holder experience
- Account Reconciliation
Languages
English
Full Professional
Certification
CPR TRAINING, 02/01/23, Present, Completed American Heart Association CPR Certification Course - Proficient in administering life-saving techniques in emergencies
References
References available upon request
Timeline
Customer Service Associate
Service Ontario
05.2023 - Current
Customer Service
AnswerPlus
08.2021 - Current
Inventory Coordinator and Reception
BMW
07.2019 - 11.2022
Customer Service
The Gap
05.2016 - 10.2016
Protection, Security and Investigation -
Durham College
Similar Profiles
Jennifer McIverJennifer McIver
Customer Service Representative at Service OntarioCustomer Service Representative at Service Ontario
JESSICA DONOGHUEJESSICA DONOGHUE
CSR MPBSDP at Service OntarioCSR MPBSDP at Service Ontario
Manuela MoscosoManuela Moscoso
Administrative Assistant at Service OntarioAdministrative Assistant at Service Ontario
Liudmyla SilaievaLiudmyla Silaieva
Office Sanitizing and Cleaning at Service OntarioOffice Sanitizing and Cleaning at Service Ontario
Samanpreet KaurSamanpreet Kaur
Contact Center Representative & Insurance Sales Advisor at TD InsuranceContact Center Representative & Insurance Sales Advisor at TD Insurance