Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tianna Rollins

Bellflower

Summary

Highly proficient Senior Customer Service

Representative/Account Payable Assistant

Dedicated and dependable customer Service

professional with extreme knowledge of Customer

Service and Accounts Payable

Proficient with Accounting system and related

computer software programs.

Accomplished in taking on task with strict deadlines and

prioritizing urgent needs.

Overview

19
19
years of professional experience

Work History

Senior Customer Service Representative

Caltop Logistics/Energy Transportation
11.2004 - 07.2023
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Responded to customer calls and emails to answer questions about products and services.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Escalated issues to proper supervisors when standard processes were not effective.
  • Reviewed vendor invoices for appropriate documentation and validity prior to payment.
  • Registered transactions and data on accounting database to track history and safeguard information.
  • Assisted manager in conducting internal audits to analyze findings.
  • Reconciled bank accounts to verify accuracy of cash records.
  • Assisted manager in formulating year-end financial reports to determine financial performance of companies.
  • Matched purchase orders with invoices and recorded necessary information.

Education

Fitness And Wellness

Cerritos College
Norwalk, CA

Skills

    Senior Leadership Support

    Strong Customer Service Relations

    Ability to prioritize and multitask

    Ability to work alone and in a team environment

    Able to meet daily deadlines

    Excellent problem solving

    Provide daily rate quotes for customers

    Update Daily Accounts Payable Reports and post

    Compute and record numerical date

    Perform data entry and administrative duties

Timeline

Senior Customer Service Representative

Caltop Logistics/Energy Transportation
11.2004 - 07.2023

Fitness And Wellness

Cerritos College

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Tianna Rollins