Tianna Rollins
Bellflower
Summary
Highly proficient Senior Customer Service
Representative/Account Payable Assistant
Dedicated and dependable customer Service
professional with extreme knowledge of Customer
Service and Accounts Payable
Proficient with Accounting system and related
computer software programs.
Accomplished in taking on task with strict deadlines and
prioritizing urgent needs.
Overview
19
19
years of professional experience
Work History
Senior Customer Service Representative
Caltop Logistics/Energy Transportation
11.2004 - 07.2023
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Responded to customer calls and emails to answer questions about products and services.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Escalated issues to proper supervisors when standard processes were not effective.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Registered transactions and data on accounting database to track history and safeguard information.
- Assisted manager in conducting internal audits to analyze findings.
- Reconciled bank accounts to verify accuracy of cash records.
- Assisted manager in formulating year-end financial reports to determine financial performance of companies.
- Matched purchase orders with invoices and recorded necessary information.
Education
Fitness And Wellness
Cerritos College
Norwalk, CASkills
Senior Leadership Support
Strong Customer Service Relations
Ability to prioritize and multitask
Ability to work alone and in a team environment
Able to meet daily deadlines
Excellent problem solving
Provide daily rate quotes for customers
Update Daily Accounts Payable Reports and post
Compute and record numerical date
Perform data entry and administrative duties
Timeline
Senior Customer Service Representative
Caltop Logistics/Energy Transportation
11.2004 - 07.2023
Fitness And Wellness
Cerritos College
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