Tianna Quintanilla
Beach Hut Deli
Marysville
12
years of professional experience
Detail-oriented Healthcare Access Professional with a background in Health Care Administration. Expertise in patient admissions, insurance verification, and data management. Collaborates effectively with teams to enhance operational efficiency and adapt to evolving needs. Committed to delivering high-quality support that fosters positive patient and community experiences.
Work History
Patient Access Representative
5 Months- Ensured accuracy of patient information by verifying insurance eligibility and benefits.
- Streamlined check-in processes to enhance patient flow and reduce wait times.
- Facilitated patient registration and appointment scheduling using electronic health record systems.
- Collaborated with clinical staff to coordinate patient access services and improve operational efficiency.
- Responsible for check-in processes to enhance patient flow and reduce wait times.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Assistant Manager
6 Years- Supervised and supported staff to maintain smooth operations
- Coordinated staff schedules, workflow tasks, and productivity
- Handled cash flow, bank deposits, and cash management
- Trained new employees in customer service, and procedures
- Managed and coordinated catering orders
- Maintained a positive work environment, focusing on customer satisfaction
- Maintained a positive work environment, focusing on customer satisfaction
- Oversaw staff scheduling to optimize workforce efficiency
- Managed customer service inquiries and complaints in a timely manner
- Led team to enhance customer service experience, resulting in increased customer satisfaction.
- Developed training programs for new staff, improving onboarding efficiency and employee retention.
Server
5 Years- Ensured guest satisfaction and efficient service
- Managed cash flow efficiently during transactions
- Strengthened communication, teamwork, and multitasking skills
- Enhanced communication and teamwork to streamline service delivery and improve guest experience
- Resolved customer complaints promptly, maintaining positive dining experiences.
- Assisted in inventory management by tracking and reporting stock levels weekly.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Built and grew relationships with regular customers.
Education
Bachelor of Science - Public Health
- Dean's List
- Relevant coursework: Healthcare Management, Healthcare Systems and Operations, Healthcare Administration, Health Disparities, Epidemiology, Process Improvement, Health Data Analysis, Human Resources
Associate of Science - Natural Sciences
Associate of Applied Science - Biology Allied Health
Skills
Patient intake
Insurance verification
Appointment scheduling
Patient check-in
HIPAA compliance
Healthcare compliance
Intake assessment
Scheduling and coordination
Customer service
Exceptional customer service
Workflow optimization
Efficient scheduling
Microsoft word
excel
PowerPoint
Phone and email etiquette
Team collaboration
Adaptable and astute learner
Healthcare systems knowledge
Timeline
Patient Access Representative
Adventist Health And Rideout
2026.03 - CurrentRead More
Assistant Manager
Beach Hut Deli
2020.08 - CurrentRead More
Server
El Zarape
2015.01 - 2020.01Read More
Sacramento State University
Bachelor of Science from Public Health
Read More
Yuba College
Associate of Science from Natural Sciences
Read More
Yuba College
Associate of Applied Science from Biology Allied Health
Read More