Tianna Murdock
Lower Sackville,NS
Summary
Detail-oriented customer support and hospitality professional with over 7 years of experience in front desk management, executive administration, and housekeeping supervision. Skilled in client relationship management, contract administration, reservation systems, and team leadership. Adept at resolving issues efficiently and enhancing guest satisfaction in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Housekeeping Supervisor
Germain Hotels
02.2024 - Current
- Supervise housekeeping team ensuring compliance with health, safety, and cleanliness standards.
- Conduct regular inspections and manage inventory to meet operational demands.
- Support staff training and scheduling to improve service quality.
Executive Secretary
Seismic Solutions Ltd
07.2023 - 02.2024
- Managed preparation, review, and filing of contracts for construction and telecom projects.
- Developed a streamlined digital filing system enhancing retrieval efficiency.
- Supported client communication efforts contributing to a 15% increase in client retention.
Front Desk Manager
Sea Mist Resort
08.2022 - 07.2023
- Oversaw front desk operations, including reservation management and guest relations.
- Implemented customer service training programs, improving guest satisfaction metrics.
- Managed front desk budget and cross-training initiatives to boost operational efficiency.
Front Desk Supervisor
Holiday Inn Express
05.2016 - 08.2019
- Led front desk staff, managing check-ins, check-outs, and reservation accuracy.
- Collaborated with management to enhance guest experiences and optimize room revenue.
- Trained staff on CRM and booking systems to improve service quality.
Education
Bachelor of Science - Hotel and Tourism Management
University of the West Indies
05.2022
Skills
- Customer Support & Conflict Resolution
- Reservation & Booking Systems (Oracle, Microsoft Suite)
- Contract Preparation & Filing Systems
- Schedule Management & Staff Training
- Microsoft Office (Word, Excel, Outlook)
- Property & Hotel Management
- SAP & Mondaycom (Intermediate)
- Compassionate care
- Ethical practice
Languages
English
Native or Bilingual
Timeline
Housekeeping Supervisor
Germain Hotels
02.2024 - Current
Executive Secretary
Seismic Solutions Ltd
07.2023 - 02.2024
Front Desk Manager
Sea Mist Resort
08.2022 - 07.2023
Front Desk Supervisor
Holiday Inn Express
05.2016 - 08.2019
Bachelor of Science - Hotel and Tourism Management
University of the West Indies