Summary
Overview
Work History
Education
Skills
Timeline
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TIANNA MORGAN

Mississauga,ON

Summary

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Telus
Toronto, ON
03.2022 - 12.2023
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Receptionist

Condor Security
Toronto, ON
02.2020 - 11.2021
  • Checked for safety hazards and took corrective action when necessary.
  • Monitored surveillance cameras and responded to suspicious activity.
  • Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
  • Provided escorts for visitors as needed throughout the facility.
  • Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
  • Addressed problems quickly and reported clear information while working under minimal supervision.

Picker Packer

Amazon
Milton, ON
01.2019 - 12.2019
  • Picked orders according to customer specifications, utilizing order sheets, pick lists, and item numbers.
  • Verified accuracy of picked items by comparing them against pick list.
  • Maintained cleanliness of work area, equipment and supplies used in picking process.
  • Stocked shelves with incoming merchandise as needed.
  • Organized stock on shelves in an orderly fashion for efficient retrieval.
  • Utilized RF scanners to track inventory movements throughout the facility.

Cleaner

Molly Maids
Mississauga, ON
01.2018 - 11.2019
  • Assisted with minor maintenance tasks such as changing light bulbs or replacing broken fixtures.
  • Disinfected doorknobs, light switches, telephones, computers, desks and other high-touch surfaces.
  • Maintained cleaning equipment and materials in a safe and sanitary working condition.
  • Stocked supplies such as soap, toilet paper, and paper towels in restrooms.
  • Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
  • Swept and mopped floors, vacuumed carpets, and dusted surfaces.

Education

BBA - Business

York University
Toronto, ON
06-2019

Skills

  • Information Security
  • Data Collection
  • Scheduling
  • Inbound and Outbound Calling
  • Microsoft Excel
  • System implementation
  • Customer Relationship Management (CRM)
  • Multi-Task Management
  • Microsoft Office expertise
  • Call Center Operations
  • Problem-solving abilities
  • Customer Service
  • Customer Relations
  • Active Listening
  • Shipping and receiving understanding
  • Document Control

Timeline

Customer Service Representative

Telus
03.2022 - 12.2023

Receptionist

Condor Security
02.2020 - 11.2021

Picker Packer

Amazon
01.2019 - 12.2019

Cleaner

Molly Maids
01.2018 - 11.2019

BBA - Business

York University

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TIANNA MORGAN