Summary
Overview
Work History
Skills
Timeline
Generic

Tianna Moore

North York,Canada

Summary

Bubbly and Dependable Customer Service Specialist well-versed in serving high end clientele and delivering VIP experience . Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

4
4
years of professional experience

Work History

VIP Bottle Service Waitress

HER / Jungle
10.2020 - 09.2023
  • Increased sales significantly by upselling higher-end products to customers.
  • Used my large social media network to book booths and significantly increased booth and bottle reservations
  • Built relationships with other brand ambassadors and influencers to assist in social media strategy.
  • Processed orders and facilitated customer payments using POS system
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business
  • Maintained accurate records of promotional events and customer interactions
  • Monitored customer preferences to determine focus of sales efforts

Server/VIP Bottle Service Waitress

The Morning After
  • Checked guests' identification before serving alcoholic beverages.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Set positive tone for entire experience as first point of contact for incoming guests.
  • Increased sales significantly by upselling higher-end products to customers.
  • Posted testimonials, promotional content and consumer experiences to social media platforms to garner comments and likes.
  • Worked flexible hours across night, weekend and holiday shifts.

Budtender / Keyholder

TMH Cannabis
02.2023 - 07.2023
  • Answered questions about medicinal and recreational uses and effects and qualities of different strains.
  • Responsible for opening and closing the clinic.
  • Developed strong rapport with customers and created positive impression of business.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Sold flowers, concentrates and edibles in fast-paced environment.
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
  • Maintain general knowledge of current government regulations regarding the retail sale of recreational cannabis to ensure compliance with Ontario regulations.

Customer Service Representative

Vapeluv Vape Store
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Helped customers complete purchases, locate items, and join reward programs
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects

Retail Sales Associate

Nordstrom
01.2020 - 05.2020
  • Managed efficient cash register operations.
  • Utilized upselling techniques to promote additional products and increase sales.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.


Receptionist

Jealousy House Beauty Spa
  • Handled cash transactions and maintained sales and payments records accurately.
  • Maintained confidentiality of information regarding clients and company.
  • Answered central telephone system and directed calls accordingly.
  • Corresponded with clients through email, telephone, or postal mail.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records
  • Responded to inquiries from callers seeking information
  • Collected and distributed messages to team members and managers to support open communication and high customer service

Skills

    Current Police Record Check

    Hospitality service expertise
    Persuasive Selling

    Wine and Liquor Service

    Specials Promotion and Upselling

    Increasing Engagement

    Influencer Collaboration

Timeline

Budtender / Keyholder

TMH Cannabis
02.2023 - 07.2023

VIP Bottle Service Waitress

HER / Jungle
10.2020 - 09.2023

Retail Sales Associate

Nordstrom
01.2020 - 05.2020

High School Diploma -

Wexford Performing Arts Highschool

Server/VIP Bottle Service Waitress

The Morning After

Customer Service Representative

Vapeluv Vape Store

Receptionist

Jealousy House Beauty Spa

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Tianna Moore