Tianna McPherson
Toronto,ON
Summary
Attentive Customer Representative, Motivated and hard- working, independent and quick thinking team player seeking a role that will offer increased responsibility and the ability to gain more knowledge.
Overview
31
31
years of professional experience
Work History
Customer Service/Cashier
Mmavellous Muffins/optima Communications
07.1993 - 01.2023
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Counted cash in register drawer at beginning and end of shift.
- Maintained reports of transactions and greeted customers when entering and leaving establishment.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Prepared beverages and filled food orders for customers.
- Served needs of more than 50 customers in busy environment.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Checked prices for customers and processed items sold by scanning barcodes.
- Worked closely with Manager to solve problems and handle customer concerns.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Kept server areas clean and stocked during service hours to increase efficiency while working tables.
- Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
- Worked with floor team and managers to meet wide range of customer needs.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered product questions using knowledge of sales and store promotions.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Operated cash register to record transactions accurately and efficiently.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Maintained accurate records of customer transactions for reporting purposes.
- Processed customer orders and accurately handled payment transactions.
Front Store Clerk/Insurance Agent
Scotia Banks/life Insurance
01.2012 - 08.2018
- Tracked stock using company inventory management software.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Maintained organized, presentable merchandise to drive continuous sales.
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
- Maintained customer satisfaction while handling products, Handle returns quickly and professionally.
- Processed product returns, assisted customers with other selections.
- Prepared merchandise for sales floor by pricing or tagging.
- Stocked merchandise, clearly labeling items, arranging according to size or color preparing attractive displays.
Front Desk Clerk/
Standard Linen
12.2021 - 06.2023
- Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
- Consistently lifted materials weighing as much as 60 pounds.
- Assisted customer by locating items, processing payments, carrying out heavy purchases.
- Inspect work areas for cleanliness and obstacles, removed cartonsboxes to keep work areas organized and hazard-free.
- Volunteered to assist manager with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Prepared merchandise for transfer to shelves by removing packing materials and applying identifying codes, such as price or inventory control numbers.
- Greeted customer entering store to ascertain what each customer wanted or needed.
- Package, ship items, load and unload trucks.
- Asked open-end questions to assess customer needs
Lifeguard/care Giver
Canada
01.2021 - 08.2024
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- suggestions to staff to maximize safety awareness.
- Consulted with emergency personnel while securing scene.
- Maintained rescue equipment in peak condition by conducting inspections and completing basic repairs.
- Maximized customer satisfaction by greeting all patrons with courtesy and resolving any issues promptly and with positive attitude.
- Attentively monitored Clients to identify distress.
- Entered immediately to pull struggling seniors to safety.
- Observed weather and water conditions and alerted visitors to potential dangers, including storms and rip currents.
- Prevented falls by calmly reminding patrons to exercise caution around edges.
Education
High School Diploma -
George Harvey Collegiate Institute
Toronto, ON09.2001
Skills
- Product Organization
- Sales
- Cash Handling
- Customer Services
- Product Knowledge
- Excellent work ethic
- Strong interpersonal skills
- Positive and friendly
- Motivated team player
- Problem-solving skills
- Quick Learner
- Accurate and detailed
- Strong Interpersonal skills
- Bagging And Packaging
- Stocking And Replenishing
- Cash Drawer Management
Timeline
Front Desk Clerk/
Standard Linen
12.2021 - 06.2023
Lifeguard/care Giver
Canada
01.2021 - 08.2024
Front Store Clerk/Insurance Agent
Scotia Banks/life Insurance
01.2012 - 08.2018
Customer Service/Cashier
Mmavellous Muffins/optima Communications
07.1993 - 01.2023
High School Diploma -
George Harvey Collegiate Institute
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