Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tianna Mangone

Sault Ste. Marie,ON

Summary

Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills.

Overview

21
21
years of professional experience

Work History

Commercial Insurance Account Manager

Dawson & Keenan
03.2024 - Current
  • Enhanced client satisfaction by addressing inquiries and providing prompt resolutions to commercial insurance concerns.
  • Streamlined policy renewal processes for increased efficiency and reduced client wait times.
  • Collaborated with underwriters to negotiate competitive rates for clients, ensuring optimal coverage at the best price.
  • Maintained detailed records of account transactions, facilitating accurate reporting and analysis for management review.
  • Identified cross-selling opportunities to expand existing accounts, driving revenue growth for the agency.
  • Prepared thorough proposals that effectively communicated policy features, benefits, and pricing information to potential clients.

Account Manager

Ensurco Insurance Group
08.2003 - 03.2024
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Developed customized account plans for clients to help them achieve their business goals.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Evaluated client needs and developed tailored solutions to increase positive customer ratings.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Built relationships with customers and community to promote long term business growth.

Education

License Certificate -

Registered Insurance Brokers of Ontario

High School Diploma -

St. Mary's College
Sault Ste. Marie, ON
06.1997

Skills

  • Decision-making capabilities
  • Organizational abilities
  • Insurance product knowledge
  • Client Needs Assessment
  • Paperwork Processing
  • Customer Service
  • Microsoft Outlook
  • Payment Processing
  • Microsoft Excel
  • De-Escalation Techniques
  • Clerical Support
  • Building rapport

Timeline

Commercial Insurance Account Manager

Dawson & Keenan
03.2024 - Current

Account Manager

Ensurco Insurance Group
08.2003 - 03.2024

License Certificate -

Registered Insurance Brokers of Ontario

High School Diploma -

St. Mary's College

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Tianna Mangone