Tianna Hatcher
Paris,Ontario
Summary
Dynamic manager with a proven track record at Big Dog Diner, excelling in team leadership and customer service. Enhanced operational efficiency through strategic inventory management, reducing waste by 20%. Committed to fostering a compassionate environment as a Personal Support Worker, advocating for clients' dignity and well-being while ensuring meticulous attention to detail in care delivery.
Overview
7
7
years of professional experience
Work History
Manager
Big Dog Diner
09.2022 - Current
- Supervised daily operations to ensure efficient service and customer satisfaction.
- Trained staff on food preparation standards and safety protocols.
- Developed and implemented inventory management strategies to reduce waste.
- Conducted performance evaluations to identify training needs and enhance team skills.
- Collaborated with vendors to negotiate pricing and improve supply chain efficiency.
- Accomplished multiple tasks within established timeframes.
Personal Support Worker
Sienna Senior Living
01.2019 - 08.2022
- Provided compassionate personal care to residents, enhancing comfort and well-being.
- Assisted with daily living activities, ensuring dignity and respect for each individual.
- Monitored health status, reporting changes to nursing staff promptly for timely interventions.
- Implemented individualized care plans, adapting approaches based on resident needs and preferences.
- Streamlined documentation processes, enhancing accuracy in resident records and care tracking.
- Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
- Conducted light housekeeping duties to maintain a clean and comfortable living space for patients.
- Utilized adaptive equipment appropriately when assisting clients with mobility-related tasks or exercises.
Education
Personal Support Worker
Westervelt College
Brantford, ON2018
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Shift scheduling
- Emergency response
- Attention to detail
- Multitasking
- Personal hygiene assistance
- Patient care
- Housekeeping tasks
- Client advocacy
Timeline
Manager
Big Dog Diner
09.2022 - Current
Personal Support Worker
Sienna Senior Living
01.2019 - 08.2022
Personal Support Worker
Westervelt College