Tianna Haider
Port Alberni,BC
Summary
Dynamic Barista with a history at Steampunk Cafe, known for exceptional hospitality service. Excelled in creating a welcoming atmosphere, efficiently managing high-volume periods, mentoring new hires and maintaining all food preparation and baking consistently. Demonstrated expertise in beverage preparation, ensuring top-notch customer service.
Dynamic individual with hands-on experience in Support Work and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions to the community.
Overview
9
9
years of professional experience
Work History
Barista
Steampunk Cafe
Port Alberni, BC
02.2023 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Prepared items for roasting, sautéing, frying, and baking.
- Monitored and maintained clean working areas and cooking surfaces.
- Followed recipes and cooking techniques for consistent results.
Support Worker
Mountainside Support
Port Alberni, BC
06.2015 - 08.2018
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Promoted independence among clients through skill-building exercises and goal-setting initiatives.
- Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
- Provided crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining client safety.
- Assisted clients with personal care tasks, preserving their dignity and promoting independence.
- Encouraged clients to engage in physical activities, promoting healthier lifestyles and wellbeing.
- Provided emotional support to clients, improving their mental health and overall wellbeing.
Education
Alberni District Secondary
Port Alberni, BC06.2015
Skills
Hospitality service expertise
Opening and closing duties
Food running
New hire training
Menu memorization
Coffee machinery
Excellent memory
Beverage preparation
Sandwich preparation
Friendly and outgoing
Flexible and Adaptable
Interpersonal Communication
Dependable and Responsible
Privacy and confidentiality
Patient care
Verbal and written communication skills
Languages
English
Professional Working
Timeline
Barista
Steampunk Cafe
02.2023 - Current
Support Worker
Mountainside Support
06.2015 - 08.2018
Alberni District Secondary