Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Tianna Forbes

Oakville,ON

Summary

As a dedicated psychology graduate with a passion for understanding human behavior, I bring a unique blend of analytical thinking and exceptional customer service skills to every interaction. With a solid foundation in psychological theories and methodologies, coupled with hands-on experience in delivering top-notch service, I excel in building rapport and fostering positive relationships with clients. My ability to empathize, communicate effectively, and problem-solve ensures that each customer receives personalized attention and support, leading to heightened satisfaction and loyalty.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Sales Associate

Marshalls TJX Companies
09.2021 - Current
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Used POS system to process sales, returns, online orders and gift card activations with 100% accuracy.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise to drive product sales.
  • Maintained a clean and organized store environment, contributing to a positive customer experience.
  • Helped customers complete purchases, locate items, and join reward programs.

Crew Member

Wendy's
04.2018 - 09.2021
    • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
    • Operated cash register for cash and credit card transactions with 100% accuracy.
    • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
    • Listened attentively to customer complaints or requests and resolved issues without need to escalate.
    • Trained new associates on cash register operations, and conducting customer transactions.
    • Collaborated with team members to complete orders decreasing serving time to increase customer satisfaction.

Education

Bachelor of Arts - Psychology

McMaster University
06.2024

Skills

  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Listening Skills
  • Customer Service
  • Multi-tasking strength
  • Conflict Resolution

Certification

Standard First Aid Level C

Additional Information

References available on request.

Timeline

Sales Associate

Marshalls TJX Companies
09.2021 - Current

Crew Member

Wendy's
04.2018 - 09.2021

Bachelor of Arts - Psychology

McMaster University
Tianna Forbes