Tianna Forbes
Oakville,ON
Summary
As a dedicated psychology graduate with a passion for understanding human behavior, I bring a unique blend of analytical thinking and exceptional customer service skills to every interaction. With a solid foundation in psychological theories and methodologies, coupled with hands-on experience in delivering top-notch service, I excel in building rapport and fostering positive relationships with clients. My ability to empathize, communicate effectively, and problem-solve ensures that each customer receives personalized attention and support, leading to heightened satisfaction and loyalty.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Associate
Marshalls TJX Companies
09.2021 - Current
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Used POS system to process sales, returns, online orders and gift card activations with 100% accuracy.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise to drive product sales.
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Helped customers complete purchases, locate items, and join reward programs.
Crew Member
Wendy's
04.2018 - 09.2021
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Operated cash register for cash and credit card transactions with 100% accuracy.
- Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
- Listened attentively to customer complaints or requests and resolved issues without need to escalate.
- Trained new associates on cash register operations, and conducting customer transactions.
- Collaborated with team members to complete orders decreasing serving time to increase customer satisfaction.
Education
Bachelor of Arts - Psychology
McMaster University
06.2024
Skills
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Customer Service
- Multi-tasking strength
- Conflict Resolution
Certification
Standard First Aid Level C
Additional Information
References available on request.
Timeline
Sales Associate
Marshalls TJX Companies
09.2021 - Current
Crew Member
Wendy's
04.2018 - 09.2021
Bachelor of Arts - Psychology
McMaster University
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