Tianna Acuna
Winnipeg
Summary
Detail-oriented professional with experience providing cleaning services. Skilled in using variety of cleaning products and equipment. Possesses excellent organizational and multi-tasking skills and provides excellent customer service. Seeking to expand professional skills in the workforce.
Overview
7
7
years of professional experience
Work History
Housekeeper
True North Sports & Entertainment
2023.11 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Verified cleanliness and organization of storage areas and carts.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Supported event setups and tear-downs, ensuring spaces were returned to their original state in timely manner.
- Disposed of trash and recyclables each day to avoid waste buildup.
Zamboni Operator
True North Sports & Entertainment
2020.06 - 2023.11
- Handled emergency situations calmly and efficiently, coordinating with other team members as needed.
- Supported event setup and takedown processes, ensuring timely completion of tasks and minimal disruption to facility operations.
- Reduced downtime for ice rinks by performing timely equipment maintenance and repairs on Zamboni machines.
- Participated in ongoing professional development opportunities, staying updated on best practices within the field of ice rink maintenance.
Ice Crew
True North Sports & Entertainment
2017.03 - 2020.06
- Improved team efficiency by assisting with the training of new staff members in ice crew duties.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Business Administration - Human Resource Management
Red River College Polytechnic
Winnipeg, MB04.2027
High School Diploma -
John Taylor Collegiate
Winnipeg, MB06.2019
Skills
- Teamwork
- Cleaning and organizing abilities
- Customer Service
- Time Management
- Multitasking and Prioritizing
- Staff Training
- Problem-Solving
- Equipment safety
- Forklift Operation
- Call Management
- Active Listening
Languages
English
Full Professional
Timeline
Housekeeper
True North Sports & Entertainment
2023.11 - Current
Zamboni Operator
True North Sports & Entertainment
2020.06 - 2023.11
Ice Crew
True North Sports & Entertainment
2017.03 - 2020.06
Business Administration - Human Resource Management
Red River College Polytechnic
High School Diploma -
John Taylor Collegiate
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