Tianji Wen
Surrey,BC
Summary
Hardworking employee enthusiastic about learning field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
18
18
years of professional experience
Work History
Floor Supervisor
Jin Jiang Shanghai Restaurant
Burnaby, BC
02.2023 - Current
- Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
Floor Manager
Emperor's Kitchen
01.2016 - 02.2023
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Correctly calculated inventory and ordered appropriate supplies.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Carefully interviewed, selected, trained, and supervised staff.
- Assisted in development and implementation of new menus to offer variety and options to customers.
Food Delivery Driver
Wingkee Chinese Restaurant
Richmond, BC
2009.03 - 2011.04
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Collaborated with restaurant staff or other food establishments to confirm orders and coordinate delivery times.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Followed traffic laws during delivery for safety of pedestrians and other vehicles.
- Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
Card Dealer
River Rock Casino Resort
01.2007 - 02.2008
- Made accurate and clear chip and cash transactions.
- Provided prompt, accurate and courteous service to players.
- Dealt cards according to gaming standard procedures.
- Learned and followed company procedures to maintain consistency and standards.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
Education
BBA - Travel And Tourism
Eton College
Vancouver, BC09.2014
Skills
- excellent customer service skills
- safe driving for more than 10 years
- good punctuality
- enormous patience and perseverance
Timeline
Floor Supervisor
Jin Jiang Shanghai Restaurant
02.2023 - Current
Floor Manager
Emperor's Kitchen
01.2016 - 02.2023
Food Delivery Driver
Wingkee Chinese Restaurant
2009.03 - 2011.04
Card Dealer
River Rock Casino Resort
01.2007 - 02.2008
BBA - Travel And Tourism
Eton College
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