Tianie Chea
Stockton
Summary
Experienced support technician with expertise in customer service and IT solutions. Proven track record of enhancing efficiency and satisfaction through innovative troubleshooting. Highly skilled in network management and system maintenance.
Overview
10
10
years of professional experience
Work History
Office Manager's Assistant
Kids Smiles Dental Pediatric Dentistry
10.2021 - 03.2025
- Collaborated with HR department on recruitment efforts, screening resumes, and scheduling interviews for potential candidates.
- Streamlined office operations by implementing efficient filing systems and organizing documentation.
- Prepared professional presentations using various software programs, effectively communicating key information to stakeholders.
- Improved customer satisfaction by managing incoming calls, resolving issues promptly, and providing professional assistance.
- Assisted in preparing financial reports, maintaining accurate records of expenses and budget allocations.
Quality Assurance Specialist
Orilleys Auto Parts
02.2015 - 06.2020
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
- Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.
- Provided excellent customer service by quickly responding to inquiries and resolving concerns related to inventory availability or shipment status.
- Implemented barcode scanning technology within the warehouse, speeding up item retrieval times during order fulfillment processes significantly.
- Configured hardware, devices, and software to set up work stations for employees.
Education
Graduate Certificate - Computer And Information Systems
San Joaquin Delta College
Stockton, CA03-2012
Thomas Edison High School
Stockton, CA05-2010
Skills
- Technical Support
- Customer relations
- Office administration
- Billing
- Employee supervision
- Office management
- Data entry
- Troubleshooting
- System Maintenance
- Software Installation
- IT Security
Accomplishments
- Supervised team of 30 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Recognized by management for satisfaction on customer service.
Timeline
Office Manager's Assistant
Kids Smiles Dental Pediatric Dentistry
10.2021 - 03.2025
Quality Assurance Specialist
Orilleys Auto Parts
02.2015 - 06.2020
Graduate Certificate - Computer And Information Systems
San Joaquin Delta College
Thomas Edison High School
Similar Profiles
Burke FitzgeraldBurke Fitzgerald
Dental Assistant at Super Smiles For Kids Pediatric DentistryDental Assistant at Super Smiles For Kids Pediatric Dentistry
Hannah DavesHannah Daves
Front Office Administrator and Dental Assistant at Durango Kids Pediatric Dentistry: Formerly Animas Pediatric Dental GroupFront Office Administrator and Dental Assistant at Durango Kids Pediatric Dentistry: Formerly Animas Pediatric Dental Group
Alisha FrumAlisha Frum
Front Desk Receptionist/Insurance Verification Specialist at Sea Of Smiles Pediatric DentistryFront Desk Receptionist/Insurance Verification Specialist at Sea Of Smiles Pediatric Dentistry
Logan MillardLogan Millard
Plumber Supervisor at PC Plumbing and Air ConditioningPlumber Supervisor at PC Plumbing and Air Conditioning
Mario VargasMario Vargas
Sales Associate at Pizza MikeSales Associate at Pizza Mike