Tiana Wilbert
San Francisco
Summary
Dynamic and compassionate Case Worker at Health Right 360, adept at client advocacy and behavioral observation. Proven ability to assess needs and develop individualized plans, enhancing client support and engagement. Skilled in motivational interviewing and maintaining case information confidentiality, ensuring compliance and fostering trust in client relationships.
Overview
15
15
years of professional experience
Work History
Case Worker
Health Right 360
01.2024 - Current
- Monitored case progress for timely completion and compliance with applicable regulations.
- Assessed needs of each client and recommended appropriate services and resources.
- Established trusting relationships with clients, fostering open communication and rapport building.
- Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
- Facilitated client support groups to provide resources and assistance.
- Recorded case notes and performed follow-up documentation for admitted and transferred patients; led both group and individual counseling sessions.
Bartender
Presidio Bowling Center
04.2022 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Bus Driver
Compass Transportation
02.2014 - 06.2016
- Kept bus interiors clean and tidy to provide comfortable passenger environments.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
Data Entry Clerk
Elevations Pilates
05.2010 - 09.2012
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered data into various computer systems accurately using Microsoft Office Suite.
Education
Licensed Case Worker -
Health Right 360
San Francisco, CA04-2025
Certificate - Case Worker
Code Tenderloin
San Francisco, CA12-2024
High School Diploma -
Galileo Academy of Science Technology
San Francisco, CA06-2002
Skills
- Case information confidentiality
- Client interaction
- Highly effective communication
- Client advocacy
- Assessment skills
- Motivational interviewing
- Behavioral observation
- Substance abuse treatments
- Patient support
Timeline
Case Worker
Health Right 360
01.2024 - Current
Bartender
Presidio Bowling Center
04.2022 - Current
Bus Driver
Compass Transportation
02.2014 - 06.2016
Data Entry Clerk
Elevations Pilates
05.2010 - 09.2012
Licensed Case Worker -
Health Right 360
Certificate - Case Worker
Code Tenderloin
High School Diploma -
Galileo Academy of Science Technology
Similar Profiles
Kazhmir OrozcoKazhmir Orozco
Med Tech at Health Right 360Med Tech at Health Right 360
Dariyan HuffDariyan Huff
Case Manager at Health Right 360Case Manager at Health Right 360
Aaron KraemerAaron Kraemer
Recovery Coach / RADT at Health RIGHT 360Recovery Coach / RADT at Health RIGHT 360