Tiana Simon
Windsor
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
Sunday School Teacher
Parkwood Gospel Church
10.2024 - Current
- Encouraged class participation to build student confidence and interest in church teachings
- Managed classroom behavior to maintain safety and promote orderly learning environments
- Enhanced student understanding by incorporating hands-on activities and creative teaching methods
- Employed variety of instructional aids, methods, and materials to provide for creative teachings, helping children grow spiritually
Customer Service Representative
We Do It All Cleaning Services
08.2020 - 09.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Representative
Rogers Wireless
05.2018 - 12.2019
- Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
- Answered an average of 80-90 calls per day by addressing customer inquiries, solving problems, and providing new product information
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy, and resolving problems
Money Mart
04.2017 - 02.2018
- Fielded an average of 30+ customer service calls per day
- Managed opening and closing times for the main branch
- Balanced daily cash deposits and bank vault inventory with a zero-error rate
- Prepared daily Money Mart invoices
- Adhered to Money Mart security and audit procedures
- Loaded consumer loan applications into the Money Mart loan processing program
- Examined checks for identification and endorsement
- Delivered prompt, accurate and excellent customer service
Education
Honours Bachelor Of Applied Arts - Social Justice & Legal Studies
St. Clair College of Applied Arts And Technology
Windsor, ON06.2024
Paralegal Diploma -
St. Clair College of Applied Arts And Technology
Windsor, ON08.2019
Skills
- Customer Service Expertise
- Results-Driven Approach
- Customer Support Excellence
- Data Management Skills
- Team collaboration
Languages
English
Timeline
Sunday School Teacher
Parkwood Gospel Church
10.2024 - Current
Customer Service Representative
We Do It All Cleaning Services
08.2020 - 09.2023
Representative
Rogers Wireless
05.2018 - 12.2019
Money Mart
04.2017 - 02.2018
Honours Bachelor Of Applied Arts - Social Justice & Legal Studies
St. Clair College of Applied Arts And Technology
Paralegal Diploma -
St. Clair College of Applied Arts And Technology
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