Tiana Simon
Windsor,Canada
Summary
Dedicated and detail-oriented professional with extensive experience in customer service and administrative roles. Proven ability to handle high volume calls and resolve issues efficiently, aiming to contribute strong organizational and communication skills to a dynamic team.
Overview
9
9
years of professional experience
Work History
Sunday School Teacher
Parkwood Gospel Church
10.2024 - Current
- Encouraged class participation to build student confidence and interest in church teachings.
- Managed classroom behavior to maintain safety and promote orderly learning environments.
- Enhanced student understanding by incorporating hands-on activities and creative teaching methods.
- Employed variety of instructional aids, methods, and materials to provide for creative teachings, helping children grow spiritually.
Youth Leader
Sandwich Teen Action Group
05.2022 - 06.2023
- Served as a positive role model for young individuals, demonstrating responsible decision-making skills and ethical behavior.
- Collaborated with other Youth Leaders to create a safe and inclusive environment for all participants.
- Encouraged youth to explore talents and interests, and assisted in developing individualized plans to foster personal growth.
- Developed rapport with young participants, providing support and guidance in their personal challenges.
Representative
Rogers Wireless
05.2018 - 12.2019
- Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
- Answered an average of 80-90 calls per day by addressing customer inquiries, solving problems, and providing new product information
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy, and resolving problems
Money Mart
04.2017 - 02.2018
- Fielded an average of 30+ customer service calls per day
- Managed opening and closing times for the main branch
- Balanced daily cash deposits and bank vault inventory with a zero-error rate
- Prepared daily Money Mart invoices
- Adhered to Money Mart security and audit procedures
- Loaded consumer loan applications into the Money Mart loan processing program
- Examined checks for identification and endorsement
- Delivered prompt, accurate and excellent customer service
Arvato Digital Services, Inc.
02.2016 - 01.2017
- Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
- Answered an average of 80-90 calls per day by addressing customer inquiries, solving problems, and providing new product information
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy, and resolving problems on the spot
Education
Bachelor Of Applied Arts - Social Justice & Legal Studies
St. Clair College of Applied Arts And Technology
Windsor, ON06.2024
Paralegal Diploma -
St. Clair College of Applied Arts And Technology
Windsor, ON08.2019
Skills
- Customer Service Expertise
- Results-Driven Approach
- Customer Support Excellence
- Data Management Skills
Languages
English
Elementary
Timeline
Sunday School Teacher
Parkwood Gospel Church
10.2024 - Current
Youth Leader
Sandwich Teen Action Group
05.2022 - 06.2023
Representative
Rogers Wireless
05.2018 - 12.2019
Money Mart
04.2017 - 02.2018
Arvato Digital Services, Inc.
02.2016 - 01.2017
Bachelor Of Applied Arts - Social Justice & Legal Studies
St. Clair College of Applied Arts And Technology
Paralegal Diploma -
St. Clair College of Applied Arts And Technology
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