Tiana Phan
San Jose
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
7
7
years of professional experience
Work History
Receptionist
Allstate Insurance Co
San Jose, CA
08.2022 - Current
- Managed incoming calls and directed inquiries to appropriate departments.
- Scheduled appointments and coordinated meetings for insurance agents and clients.
- Provided exceptional customer service to enhance client satisfaction and retention.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
Babysitter
Julie Lai
San Jose
03.2020 - 08.2022
- Supervised children in safe environments, ensuring adherence to established routines and safety protocols.
- Developed engaging activities that promoted learning and social skills among diverse age groups.
- Implemented effective communication strategies with parents to provide updates on children's progress and well-being.
- Mentored new babysitters, sharing best practices for child care and effective discipline techniques.
- Reassured children when upset providing emotional support and stability.
- Taught children to organize toys, wash hands, and share by leading by example.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
- Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
- Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
Education
Bachelor of Arts - Early Childhood Development
San Jose State University
San Jose, CA05-2027
Skills
- Organization skills
- Time management
- Telephone skills
- Patience and empathy
- Toddler care experience
- Active listening
- Infant care experience
- Infant and toddler care
- Reliability
Timeline
Receptionist
Allstate Insurance Co
08.2022 - Current
Babysitter
Julie Lai
03.2020 - 08.2022
Bachelor of Arts - Early Childhood Development
San Jose State University